Proficient use of BIM technology including file interoperability and information exchange process Resolve issues related to any or all of these Autodesk Applications like 1. AutoCAD 2. Civil 3D 3. Plant 3D 4. Navisworks & 5. Revit. Innovyse applications (now Autodesk Infowater solutions) like 0. Infoworks ICM & / or WS Pro 1. Microdrainage(Now Infodrainage) etc Research, verify, and document product defects. Ability to provide alternative solutions when problems are observed & cannot be fixed immediately. Provide prompt and efficient assistance to team members with a problem with their tools and 3rd party applications. Willingness to document the solution to the issues in short and clear articles with snapshots for our Knowledge Base in a company-wide case management system. Priority handling and escalation of critical issues and monitoring of service level compliance. Perform Triage of issue to make sure it is in the correct support queue. Perform root cause analysis tomitigate recurrence. Escalate customer issues to senior staff or Vendor if required. Manage issues backlog / support requests and facilitate team working. Manage user expectations by providing incremental updates on progress. Experience in the configuration of CAD standard for a large enterprise, (maintaining standard CAD profiles, CAD Templates, Block Libraries, Content Libraries e.t.c.) Experience with LISP, VBA, .NET, Dynamo is also desirable. Ideally you may have a mindset or desire to self Learning skills like Programming. Proposing a training methodology and supporting the CAD design team to ensure individual’s development. Excellent communication skills to communicate and effect changes and improvements. 1 1. Bachelor's degree in Engineering/Architecture or equivalent degree. Diploma Engineering is acceptable. 2. At least 3-5 years of industry working experience. Minimum 1~2 years of experience as CAD Administrator in previous organizations will be considered 3. Knowledge of BIM Standards and workflows. Experience in the configuration and interoperability of AutoCAD/Microstation products with ProjectWise or BIM 360 will be highly desirable. 4. Willingness to work in shifts to match project demands & support Projects in Australia, India Europe & Americas regions. Suggested Working hours 2pm to 10.30pm. 5. Identify workflow issues if a user could perform the ask with another tool or method to produce a similar result. The Ideal Candidate 1. Service Minded - caring for our employees and being sensitive to their deadlines 2. Clarify assignments, prioritise work and attend to detail to ensure work is done 3. Accountable 4. Take on new opportunities and tough challenges and enthusiasm 5. Stay up to date with industry trends 6. Learn through experimentation when solving new problems, using both successes and failures as learning opportunities 7. A Team Player 8. Perpetual learner - adapts to new challenges quickly
