Job Title: Sr Associate, Network Control (TDM NOS)
Job Code: 17391
Job Location: Melbourne, FL
Job Description:
L3Harris is looking for a TDM Network Control Specialist who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The TDM Network Control Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.
Essential Functions:
- Provide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control Center (NOCC) utilizing network management and monitoring tools.
- Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network, and perform root cause analysis to determine a plan of action for restoring customer services.
- Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
- Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist onsite field technicians remotely to resolve local issues.
- This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements.
- Periodically support short-term emergency evacuation to local or remote backup facilities.
Qualifications:
- Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
- Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology
- Minimum of 2 Years layer 1 Troubleshooting experience.
- Minimum of 2 Years networking experience with layer 1, 2, and 3.
- Minimum of 10 Years networking technologies experience with SONET and/or Time Division Multiplexing (TDM).
Preferred Additional Skills:
- Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, HSRP, ATM, and Frame Relay.
- Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow.
- Experience in UNIX and Remote Access solutions.
- Experience with call center phone systems and working with geographically dispersed teams.
- Certifications such as Cisco Certified Network Associate (CCNA).
