Department
Network Control & Ops Support
Employee Type
Probationary
Step into the heart of operations at Cebu Pacific by joining our Network Control and Operations Support Department, where precision and efficiency are at the core of keeping the airline running seamlessly. These dynamic Moment Makers ensure that our flights are on schedule, disruptions are managed effectively, and operations remain safe, efficient, and passenger- focused.
At Cebu Pacific, we go beyond just managing operations—we are leaders in designing innovative solutions that enhance the travel experience of passengers. Apply now as a Manager, Technology & Operations Innovation and be a Moment Maker who plays a vital role in connecting people, places, and moments. Visit our careers site to learn more about how your moment matters at Cebu Pacific.
Primary Responsibilities:
- Partner with the wider NCC and Ops Support teams to support initiatives involving new and existing applications, ensuring alignment with operational needs and technological advancements.
- Coordinate with IT teams and vendors to implement and drive changes that enhance operational systems, including aircraft communication technologies and flight-related applications.
- Identify and drive opportunities for greater efficiency within NCC and Ops Support’s systems and processes, leveraging innovation to streamline operations.
- Collaborate with department heads to manage vendor relationships and ensure service delivery meets operational and aircraft communication system requirements.
- Provide expertise and guidance to departmental projects, fostering a culture of continuous improvement and operational excellence.
- Oversee the management of Operations’ iPad inventory, including the supporting apps, equipment, and SIM cards, ensuring they align with the organization’s needs.
- Work closely with teams across Operations, including Training and Standards, to proactively plan and purchase necessary devices in line with business requirements.
- Regularly review and update documented processes that support the iPad and Electronic Flight Bag (EFB) program, ensuring they reflect current best practices.
- Own and maintain the Business Continuity Plan (BCP) related to iPad outages and aircraft communication system disruptions, ensuring minimal operational downtime.
- Ensure all iOS updates are compatible with installed apps and address any compatibility issues promptly.
- Take responsibility for ensuring iPads are configured correctly and fully operational before being released to users, ensuring a smooth user experience.
- Oversee and optimize aircraft communication systems, ensuring reliable, cost-effective connectivity and performance across all flight operations.
- Lead the evaluation, selection, and implementation of new communication technologies to improve aircraft connectivity and operational efficiency.
- Collaborate with cross-functional teams to identify and implement process improvements and innovations in aircraft communications systems.
Basic Qualifications:
- Must have a bachelor’s degree in any of the relevant fields, such as: Aviation Management or Engineering, Information Technology and Operations Management.
- Must have a minimum of 5 years of experience in aviation operations, with a focus on EFB or aircraft communication systems and operational technologies.
- Proven experience in implementing and optimizing operational technologies and communication systems.
- Demonstrated experience managing vendor relationships and ensuring service-level agreements are met.
- Must have a strong understanding of operational systems and applications in aviation, including aircraft communication technologies and Electronic Flight Bag (EFB) programs.
- Knowledge in Systems Automation, Internet of Things (IoT) and Cybersecurity is an advantage.
- A Master’s Degree in a related field is a plus, especially if it includes a focus on technology management, aviation, operations, or process improvement.
- Preferably completed a Project Management Training/Course, IT related or Aviation-Specific Certifications.
- Has technical knowledge of Aviation Systems and Technology, Aircraft Communications Systems and/or Electronic Flight Bag (EFB) Management.
Why Join Us:
- We are the first Great Place to Work ® certified airline in Southeast Asia.
- We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
- We are named among Philippines Best Places to Work by BusinessWorld
- Be part of a forward-thinking team that values innovation and continuous improvement.
- Play a key role in developing and nurturing the talents that drive our success.
- Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners!
- Be assured of a comprehensive healthcare coverage upon hire.
Your moment matters. Be a Moment Maker!
Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site.
Experience Range Range (Years)
5 - 8 years
Job posted on
2025-01-27
