How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next.
As an Associate Software Development Engineer supporting Delta's Finance, Legal and Global Communications technology domain, you will help design, configure, maintain, and optimize digital experiences that connect, inform, and engage both customers and employees. While a significant portion of this role will focus on supporting Delta's digital signage platforms and communication technologies, team members are expected to work across a variety of products, applications, and initiatives within the broader domain based on business priorities and organizational needs.
This role is ideal for a technically curious individual who enjoys solving complex problems, learning new technologies, and translating business requirements into effective solutions. You will partner closely with business stakeholders, product teams, and fellow technologists to design, configure, test, support, and optimize applications that deliver meaningful experiences to both customers and employees.
Success in this role requires strong analytical and critical thinking skills, attention to detail, adaptability, and a willingness to take on new challenges. The ideal candidate is comfortable working in a dynamic environment, balancing multiple priorities, and contributing wherever needed to help the team and business succeed.
Responsibilities Include, But Are Not Limited To
- Design, configure, and maintain digital signage experiences using vendor-provided platforms and content management tools.
- Translate business and operational requirements into effective digital signage solutions that enhance customer and employee experiences across Delta facilities and operational environments.
- Develop, test, deploy, and support digital content, layouts, templates, and workflows across digital signage channels and related communication platforms.
- Collaborate with business stakeholders, product owners, designers, and technical teams to deliver high-quality solutions aligned with enterprise standards.
- Analyze system behavior, content performance, and operational data to identify opportunities for optimization, automation, and continuous improvement.
- Support integrations between digital signage platforms and enterprise data sources, APIs, content repositories, and operational systems.
- Troubleshoot and resolve technical issues related to content delivery, display behavior, application performance, and platform functionality.
- Participate in testing activities, including functional, integration, user acceptance, and regression testing, to ensure reliable deployments.
- Maintain documentation for configurations, processes, technical solutions, and operational support procedures.
- Support security, compliance, governance, and change management processes by adhering to enterprise technology standards and controls.
- Assist with monitoring platform health, content distribution, and operational metrics to ensure a seamless and reliable user experience.
- Contribute to the support and delivery of other technologies and platforms within the Digital Experience and Communications domain as business needs evolve.
- Continuously learn and adopt new tools, technologies, and best practices to improve team capabilities and solution delivery.
- Demonstrate ownership, accountability, and attention to detail while managing multiple priorities in a fast-paced environment.
What You Need To Succeed (Minimum Qualifications)
- 1-3 years of hands-on professional experience in software development, application support, digital platforms, content management systems, or related technology roles.
- Strong logical thinking, critical thinking, analytical, and problem-solving skills.
- Ability to understand business requirements and translate them into practical technical solutions.
- Ability to analyze datasets, identify trends, troubleshoot issues, and recognize anomalies.
- Strong attention to detail and understanding of how small changes can create significant downstream impacts.
- Ability to learn new tools, systems, and technologies quickly in a dynamic environment.
- Experience participating in testing, validation, and quality assurance activities.
- Understanding of enterprise security, compliance, governance, and change management processes.
- Strong written and verbal communication skills with the ability to collaborate effectively across technical and non-technical teams.
- Demonstrated ability to work independently while contributing positively to a team environment.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technical field preferred.
- Experience supporting digital signage, digital communications, employee communications, content management, or digital experience platforms.
- Experience working with or supporting enterprise applications, content management systems, digital experience platforms, or similar technologies.
- Experience with Poppulo, Four Winds Interactive (FWI), Appspace, or similar digital signage and content delivery solutions.
- Familiarity with web technologies including HTML, CSS, JavaScript, JSON, XML, or related technologies.
- Familiarity with markup languages such as HTML, XML, or similar technologies.
- Experience working with APIs, data integrations, content feeds, or automated content delivery solutions.
- Understanding of regular expressions (regex), scripting, automation concepts, or data transformation techniques.
- Exposure to Agile delivery methodologies and modern software development practices.
- Experience working in a large enterprise environment with security and compliance requirements.
- Experience supporting customer-facing or employee-facing digital experiences at scale.
- Experience working within airline, transportation, hospitality, retail, or other high-volume operational environments.
- Experience working in an airline technology environment is preferred.
- Demonstrated intellectual curiosity, continuous learning mindset, and passion for improving digital experiences.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
