How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next.
Our Digital Site domain is seeking a Senior Technical Product Engineer who combines the technical depth of an engineer, the customer obsession of a product manager, and the analytical mindset of a growth leader. This role is responsible for driving digital customer experience improvements, product innovation, experimentation, platform modernization, and measurable business outcomes across web, mobile, APIs, and enterprise platforms. The ideal candidate is highly technical, deeply data-driven, and passionate about solving customer problems at scale. They can translate business strategy into product requirements, partner with engineering teams to deliver solutions, and use analytics to continuously improve customer outcomes and business performance. This role is inspired by modern product leadership principles emphasizing growth, customer-centricity, AI-powered product development, experimentation, and cross-functional collaboration.
Key Responsibilities
- Product Strategy & Execution
- Own end-to-end delivery of digital product capabilities from ideation through production release.
- Define product vision, roadmaps, business cases, success metrics, and prioritization frameworks.
- Translate customer needs, business objectives, and technical constraints into actionable product requirements.
- Drive continuous improvement initiatives focused on conversion, engagement, task accomplishment, reliability, and customer satisfaction.
- Technical Product Leadership
- Partner with engineering, architecture, UX, analytics, and business stakeholders to deliver scalable solutions.
- Lead requirements definition for APIs, microservices, system integrations, cloud-native platforms, and enterprise applications.
- Evaluate technical trade-offs and guide solution design decisions with engineering teams.
- Support modernization initiatives involving cloud platforms, AI/ML capabilities, customer data platforms, personalization engines, and digital experience platforms.
- Data, Analytics & Experimentation
- Define KPIs, success metrics, instrumentation requirements, and experimentation plans.
- Use customer behavior analytics, A/B testing, funnel analysis, and operational metrics to drive decision-making.
- Identify growth opportunities through customer journey analysis and experimentation.
- Build executive-level insights and recommendations backed by quantitative and qualitative data.
- Customer Experience & Growth
- Champion customer-centric product design and usability improvements.
- Drive initiatives that improve conversion, retention, self-service adoption, and digital engagement.
- Partner with UX teams to identify and eliminate customer friction points.
- Leverage customer feedback, analytics, and market research to prioritize high-impact opportunities.
- AI & Emerging Technology Adoption
- Evaluate and implement AI-driven product opportunities.
- Partner with engineering teams to identify automation and operational efficiency improvements.
- Apply modern product development practices using AI-assisted tools, rapid prototyping, and experimentation techniques.
- Cross-Functional Leadership
- Influence stakeholders across business, technology, operations, and executive leadership.
- Facilitate roadmap discussions, backlog prioritization, sprint planning, and release readiness.
- Communicate product strategy, progress, risks, and outcomes to senior leadership.
- Mentor junior product and engineering team members.
What You Need To Succeed (Minimum Qualifications)
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related experience.
- Experience working with APIs, cloud technologies, distributed systems, and enterprise-scale digital platforms.
- Demonstrated success improving measurable customer and business outcomes through data-driven product decisions.
- Strong analytical skills with experience using tools such as Adobe Analytics, Google Analytics, Amplitude, Mixpanel, Power BI, Tableau, or similar platforms.
- Proven ability to influence cross-functional teams without direct authority.
- Excellent verbal, written, and executive communication skills.
- Strong understanding of software development lifecycle (SDLC), Agile, Scrum, and modern engineering practices.
- 8+ years of experience in Product Management, Technical Product Management, Software Engineering, Product Engineering, or related disciplines.
- Growth mindset and experimentation-first approach.
- Passion for AI, modern product management, and continuous learning.
- Ability to connect strategy, technology, and measurable business outcomes.
- Exceptional product thinking and customer empathy.
- Experienced in iterative and incremental product delivery
- Experience with agile processes including scrum and comfortable running scrum ceremonies
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience in eCommerce, travel, fintech, marketplace, loyalty, digital commerce, or consumer-facing digital products.
- Experience with AI-enabled products, personalization platforms, experimentation frameworks, or customer data platforms.
- Familiarity with cloud environments such as AWS, Azure, or GCP.
- Experience with customer journey mapping, product growth frameworks, and conversion optimization.
- MBA or advanced degree preferred.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
