Working at Frontier Airlines
At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.
As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.
Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.
Support for work, life and travel
Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.
Depending on role and eligibility, available benefits and programs may include:
- Medical, dental and vision coverage
- 401(k) retirement savings options
- Paid holidays, vacation time and sick time
- Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
- Buddy passes, based on eligibility and program rules
- Travel-related discounts and employee discounts on select products, services and vendors
- A hybrid schedule for eligible headquarters roles based in Denver, Colorado
- Business casual dress options for eligible corporate and support roles
- Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization
About Frontier Airlines
Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.
We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.
What Will You Be Doing?
Serving as a subject‑matter expert of Frontier Airlines’ Drug & Alcohol (D&A) Program, you will independently administer all regulatory testing programs, ensure compliance with DOT/FAA requirements, and exercise professional judgment in interpreting regulations, resolving compliance issues, and advising leadership. You will also support PRD compliance activities and partner closely with HR, Safety, and operational leaders to maintain the integrity and reliability of all D&A and PRD processes.
Essential Functions
- Responsible for supporting the administration of all phases of the Drug & Alcohol Program for Frontier Airlines in accordance with the government and company guidelines. This includes tracking and processing of pre-employment drug/alcohol testing, the facilitation and management of other required testing programs, tracking related metrics and compliance with regulatory requirements.
- Maintains detailed, current knowledge of DOT and FAA regulations related to required drug and alcohol testing and misuse prevention.
- Provides information and interpretation of Drug and Alcohol-related policies and procedures to management and employees.
- Recommends and/or initiates programs/actions to resolve issues and enhance client service and compliance with regulations.
- As needed, provides drug and alcohol-related training, to include training during New Hire Orientation, to management and employees.
- Supports maintenance of databases to track applicant status, create reports, and support annual audits by internal and external auditors.
- Compiles information for monthly, quarterly and annual reports.
- Responsible for maintaining organized filing of all related paperwork.
- Maintains current knowledge of collection processes and performs audits of collectors in all locations.
- Assists in preparation for and presentation at all internal and external program audits.
- Assist with processing new hire paperwork and reviewing all candidate information prior to new employee orientation date for clearances (fingerprint, background checks, pre-employment drug/alcohol screen).
- Maintain supplies and equipment in office for drug and alcohol testing, fingerprinting, and badge issuing.
- Audit leaves of absence and furloughed employees as it relates to return to work drug/alcohol testing.
- Monitor data integrity and assists in the development of procedures and routines to validate data stored in various HR databases.
- Audits Drug and Alcohol records at defined intervals to ensure compliance with regulations and established policy and procedure. Ensures adherence to records retention requirements.
- Monitors related email inboxes and responds promptly to questions and requests.
- Communicates courteously and in a timely manner with leadership, employees, collectors and other vendors.
- Serves as liaison for maintaining effective working relationships with collectors.
- Supports compliance with pilot recordkeeping by managing the retention, release, and verification of pilot drug/alcohol testing records and training records.
- Coordinates with other airlines, regulatory agencies, and pilot applicants to ensure timely and accurate processing.
- Maintains expert knowledge of FAA PRD requirements and ensures internal processes align with current regulations.
Other Functions
- Participates in an on‑call rotation to support after‑hours and weekend emergency testing, providing 24/7 coverage during assigned periods (as needed)
- Provides backup support for the HR Compliance Specialist as needed.
- Occasional travel, including overnight stays, to support audits, training, and collection site reviews.
Qualifications
- 4 years of progressively responsible administrative roles in a corporate setting
- High school diploma or GED
- 2 years college-level education preferred
- Previous airline experience preferred
- Previous experience providing administrative support for a drug/alcohol program in a Human Resources setting preferred
Knowledge, Skills And Abilities
- Strong written and verbal communication skills
- Strong detail-orientation and analytical ability
- Ability to build strong relationships with internal and external customers and exercise appropriate influence to guide compliance with regulations, policies and procedures
- Efficiency, detail orientation and organizational ability
- Proven ability to maintain strict confidentiality
- Performs at a high level in fast-paced environments
- Professional presentational ability
- Ability to quickly and effectively learn new skills, processes and procedures
- Effectively manages multiple tasks and priorities
- Outstanding ability to gain alliance and support with internal customers and employees
- Proficiency using modern office technology (printer, fax, multi-line phones, laptop or PC)
- Intermediate skills with Microsoft Office software, including: Windows, Outlook, Word, Excel, Copilot, PowerPoint
- Demonstrated ability to solve practical problems in situations where limited guidance and narrow timeframes exist
- Willingness and ability to work a varying work schedule as needed to support program needs – including late night, include early morning, nights and/or weekend hours
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Some travel may be required
Physical Effort
Generally, not required.
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Salary Range: $46,715 - 62,006 - Please note: this role will close on or before 10/31/26.
Positions Supervised
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
