Operations Service Manager (TPE)

Delta Air Lines • Full-time • 台北, TW • 4d ago

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Provides strong leadership to vendor and partner employees, front line and operations teams
Oversees and coordinates operational performance, including safety, on-time departure and Aircraft Turn Time metrics, security and customer service delivery
Has to be strong in all operational-related activities and in their organization and coordination as well as in non-routine situations
Serve as an effective operational liaison between Delta and all contracted Business Partners within a station
Ensures delivery of distinctive and thoughtful customer service
Must be a key communicator, can set strong performance standards and lead business partner and vendor work teams through change, innovation and acceptance of new policies and procedures; he/she must be strategic in thought processes and show strong decision-making attitude
Must be efficient in building relationships with business partners, vendors, government agencies and local authorities to drive consistent positive business results and has to be able to attend management level meetings in this respect
Promotes team building with business partners and vendors for work force and leadership
Must show strong analytical, organizational, and administrative skills and be able to multi-task and focus on different priorities in different operational areas at the same time

What You Need To Succeed (Minimum Qualifications)

Bachelor’s degree or equivalent experience
Must have valid authorization to live and work in Taiwan at the time of application. Delta does not provide visa sponsorship for this role
Fluent in English and Chinese (written and oral)
Flexibility and personal stamina are required to sustain long working hours in a constantly changing environment
Multi-task orientated
Ability to identify, evaluate, and refine functional results to improve customer experience
Ability to make quick, prudent decisions
Be able to travel as necessary
Be willing to work long hours as needed
Set high standards of performance for self and others and must be able to guide others in adhering to these standards
Embrace diverse people, thinking, and styles
Consistently prioritizes safety and security of self, others, and personal data
Exhibit strong organizational skills

What Will Give You a Competitive Edge (Preferred Qualifications)

3 plus years of previous leadership experience, including direct reports
Working knowledge of Delta system, policies, procedures, and operational standards
Provide tactical support including working with airlines partners to identify and consolidate any local processes seams or identify and solve any local operational issues.
Prior leadership experience in a complex operational environment

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