How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The Continuous Improvement Coordinator supports deployment and sustainment of the TechOps Lean operating system ("Flight Path") through program coordination, governance, communications, reporting, capability tracking, and logistical support. This role is responsible for coordinating training activities, managing continuous improvement administration processes, monitoring transformation metrics, supporting organizational capability development, and enabling execution of TechOps Lean Transformation initiatives.
The Continuous Improvement Coordinator serves as the primary program support resource for the TechOps Continuous Improvement organization. This position works closely with Continuous Improvement Managers, Coaches, Trainers, and operational stakeholders to ensure effective planning, communication, reporting, scheduling, and execution of Flight Path activities across TechOps.
Roles And Responsibilities
- Coordinate Flight Path training activities, calendars, scheduling, logistics, materials, facilities, and participant communications to support capability development across TechOps.
- Manage Continuous Improvement reporting, metrics, dashboards, scorecards, and status updates to provide visibility into transformation progress and organizational performance.
- Support capability management processes including skills assessments, qualification tracking, proficiency management, certification records, and development documentation.
- Coordinate Kaizen events, training sessions, surveys, communications, and materials management activities to ensure successful execution of Continuous Improvement programs.
- Support Flight Path governance processes through preparation of reports, meeting materials, communications, presentations, documentation, and status updates.
- Administer surveys, collect stakeholder feedback, consolidate findings, and develop summary reports to support continuous improvement and capability development efforts.
- Maintain program records, schedules, training databases, qualification documentation, and transformation tracking systems to ensure accuracy and accessibility of information.
- Coordinate communication activities including newsletters, success stories, testimonials, announcements, and awareness campaigns that support Flight Path adoption and engagement.
- Work with Continuous Improvement leaders to identify risks, issues, scheduling conflicts, and administrative needs that could impact transformation activities.
- Practice safety-conscious behaviors in all operational processes and procedures and promote a culture of safety throughout the organization.
What You Need To Succeed (Minimum Qualifications)
- Bachelor's degree in Business, Operations Management, Project Management, Communications, Human Resources, or related field preferred.
- Minimum 3 years of experience in project coordination, business operations, program management, training administration, reporting, or related business functions.
- Experience coordinating projects, training programs, operational initiatives, or organizational improvement efforts preferred.
- Experience creating reports, presentations, dashboards, and executive communications.
- Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
- Strong communication and interpersonal skills with the ability to work effectively across all organizational levels.
- Strong analytical and problem-solving skills with attention to detail and data accuracy.
- Experience coordinating meetings, events, training programs, logistics, and administrative activities.
- Experience administering surveys, collecting stakeholder feedback, and developing summary reports preferred.
- Ability to gather, organize, analyze, and present information from multiple sources.
- Strong working knowledge of Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and collaboration platforms.
- Ability to manage confidential information and maintain accurate records.
- Demonstrated ability to work independently while supporting multiple stakeholders and teams.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience supporting Continuous Improvement, Operational Excellence, Lean, or transformation initiatives.
- Experience coordinating enterprise training programs, capability development activities, or learning management processes.
- Experience developing executive dashboards, KPI reports, scorecards, and performance tracking systems.
- Experience supporting governance processes, project portfolios, PMO activities, or transformation offices.
- Understanding of Lean, Continuous Improvement, Operational Excellence, or Change Management principles.
- Experience working within aviation, maintenance, manufacturing, supply chain, or other operational environments.
- Experience managing communications, surveys, stakeholder engagement activities, and organizational change support initiatives.
- Demonstrated ability to improve administrative processes, reporting methods, and program effectiveness.
- Experience supporting leadership teams operating in fast-paced, highly matrixed organizations.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way:
- Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match.
- Paid time off including vacation, holidays, and paid personal time.
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
- Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling.
- Domestic and International (standby) Flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto/homeowners/pet insurances.
