Are you passionate about creating relevant customer communications throughout the customer journey? Do you enjoy combining data, technology and creativity to continuously improve customer experiences? Then this could be your next step as Email & Lifecycle Marketing Manager within KLM's Digital Marketing department.
As Lifecycle Marketing Manager, you will play a key role in shaping and optimizing KLM's lifecycle communications. Your focus will be on developing, managing and improving automated email journeys that support customers throughout different stages of their relationship with KLM. These communications can have both commercial and service-related objectives, helping customers at the right moment with relevant and personalized messaging.
This is an exciting role where you will have the freedom to test new ideas, optimize customer journeys and work with a wide range of internal and external stakeholders to continuously improve KLM's lifecycle marketing capabilities.
