Role Introduction
Reports to: Procurement COE Manager - Source-to-Pay Transformation
Shape Cathay’s global Procure-to-Pay process by defining the standards, policies, procedures, controls and performance measures that guide how colleagues purchase goods and services and enable supplier payment. As the Procure-to-Pay Global Process Owner, you will be the subject matter expert across buying channels, purchase requisitions, purchase orders, goods receipt, invoice handling, payment enablement, exception management and compliance.
Working with Procurement, Finance, Global Business Services, Technology and Data teams, category teams and business users, you will connect process governance with day-to-day execution. This includes improving buying-channel adoption, purchase order and goods-receipt discipline, invoice matching and payment readiness, while identifying opportunities for simplification, automation and stronger controls.
Your leadership will help create processes that are standardised, controlled and user-friendly across regions. By reducing exceptions, supporting timely payments and enabling informed decisions through meaningful performance insight, you will strengthen professional excellence across Cathay and improve the experience of colleagues and suppliers.
Key Responsibilities
- Own the end-to-end Procure-to-Pay process design, standards and governance, including process maps, standard operating procedures, responsible-accountable-consulted-informed matrices, user guidance and control documentation
- Define appropriate buying channels and process requirements for different spend types, including catalogue, guided buying, purchase order-backed buying and approved exceptions
- Drive adoption of preferred buying channels, reduce retrospective purchase order creation and address the root causes of non-compliant buying with relevant stakeholders
- Partner with category teams to connect contracts to preferred buying channels and with Finance, Global Business Services and business users to improve goods-receipt discipline, invoice matching and payment readiness
- Monitor retrospective goods receipts, invoice exceptions, payment delays and potential value leakage, implementing improvement actions that support on-time payment and reduce supplier queries
- Establish Procure-to-Pay controls and clear cross-functional accountabilities, ensuring process changes align with Procurement Policy and Finance controls while supporting audits and exception reviews
- Identify process simplification and automation opportunities, gather stakeholder feedback and support approved Procure-to-Pay enhancements across regions
- Develop guidance, knowledge content and training materials, and deliver coaching and change communications to procurement colleagues, business stakeholders and end users
- Collaborate with Technology and Data teams to define business requirements and system improvements, support user acceptance testing and deployment readiness, and provide expertise during technology assessments, upgrades and transformation programmes
- Define Procure-to-Pay key performance indicators, monitor process performance and provide reporting and insight to support governance forums and leadership decisions
Requirements
- 5-8 years’ relevant experience in procurement operations, process excellence, procurement transformation or shared services environments
- Degree holder in Procurement, Supply Chain, Business Administration, Finance, or related discipline; professional certification such as Chartered Institute of Procurement and Supply accreditation is advantageous
- Strong understanding of end-to-end Procure-to-Pay processes, controls, governance and industry best practices
- Experience in process design, process governance, continuous improvement and process documentation
- Experience supporting procurement technology platforms such as SAP, Ariba, Coupa or Oracle
- Strong analytical and problem-solving skills with the ability to translate insights into practical actions
- Experience developing policies, procedures, standard operating procedures and governance frameworks, together with a good understanding of key performance indicator development and process performance measurement
- Strong stakeholder management, communication and influencing skills, and can work independently while managing multiple priorities
- Knowledge of Lean, Six Sigma, Agile or related continuous improvement methodologies is advantageous
- Experience supporting global or regional transformation initiatives is preferred
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
