- Job Purpose
To manage, end to end, transport, accommodation (HOTAC), CCD procurement and logistics activities for Cabin Crew Division, covering CCD ground staff travel logistics and visa coordination, departmental logistics, event and administrative support, and stationery and stores distribution across bases, Ensuring operational continuity, cost optimization, policy adherence and crew satisfaction across domestic and international operations. representative and primary stakeholder for these services, holding practical control over cost and SLA outcomes through audit, cost-saving analysis and bill
- KeyAccountabilities
1. Vendor Governance, Bill Verification and Cost Control
• Act as Cabin Crew Division's representative and primary stakeholder for hotel and transport vendors — while selection, contracting and billing for these services sit with Air India's corporate Admin Services department, hold practical control over cost and service outcomes as the end user.
• Verify and clear all Cabin Crew Division service bills — including crew lounge, transport and hotel — against contracted rates and delivered service before payment.
• Conduct cost-saving deep dives into transport and hotel operations, identifying and implementing measures to optimize divisional spending.
• Conduct periodic audits of transport and hotel services against contracted standards.
2. SLA Governance, MIS Reporting and Crew Concern Resolution
• Monitor and govern hotel (HOTAC) SLA performance across all bases against contracted service standards.
• Monitor and govern transport SLA performance across all bases against contracted service standards.
• Prepare and present MIS on hotel and transport SLA performance, identifying where service is meeting standard and where it is not, and escalating persistent underperformance.
• Use SLA and MIS findings to inform hotel selection and vendor continuation decisions, presenting recommendations to the Manager – CC Admin and Support Services.
• Resolve crew concerns and escalations arising from transport, HOTAC and other divisional services, coordinating across departments as required.
3. Emergency Response Logistics
• Arrange crew transport, accommodation and travel logistics required during emergency response activation, mobilizing within the timeframe defined in the emergency response plan.
• Maintain standing vendor arrangements and contact protocols so that emergency logistics can be mobilized outside normal working hours.
4. Divisional Administration, Stationery and Special Events
- Manage stationery and stores distribution and logistics across bases — including Delhi, Mumbai and Bangalore, ensuring availability without stock-outs or excess holding.
- Coordinate CCD ground staff logistics and visa requirements end to end, liaising with appointed travel agents to ensure visas are obtained ahead of roster requirement dates.
• Provide logistics support for special events and R&R events for cabin crew, including venue, travel and accommodation arrangements, and general event administrative support.
• Liaise with other departments on facility and maintenance requirements at cabin crew locations across bases, tracking requests through to closure.
• Handle routine divisional administrative and logistics requirements for the Cabin Crew Division.
Flexibility Clause: Any other additional responsibility may be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting officer, and HR.
- Skills/QualitiesRequired
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Vendor management and contract administration
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Invoice verification and financial documentation discipline
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SLA monitoring and MIS reporting capability
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Understanding of visa and travel documentation processes
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Working knowledge of crew transport, HOTAC and ticketing operations
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Detail orientation and audit-readiness in record keeping
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Availability and responsiveness for emergency response activation
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- KeyInterfaces
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Manager – CC Admin and Support Services
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Direct reporting; escalation of vendor performance, SLA breaches and bill disputes.
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Cabin Crew Division
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Crew transport, accommodation, ticketing, visa and event logistics requirements.
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Finance
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Bill clearing, invoice processing and audit support.
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Air India Corporate Admin Services (Hotel & Transport)
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Owns vendor selection, contracting, procurement and billing for hotel and transport; this role acts as Cabin Crew Division's representative and stakeholder for cost control, SLA governance and bill verification.
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Manager – Business Process and Governance
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Divisional budget ownership sits with this role; coordinate on cost and spend matters.
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Emergency Response team
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Logistics mobilization during emergency response activation.
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Facilities / other departments
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Maintenance and facility requirements at cabin crew locations across bases.
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- EducationalandExperienceRequirements
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MinimumEducation requirements
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- Master’s/Bachelor’s degree and/or related field experience in an airline operational environment
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Experience
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Minimum
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Desired
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- 5+ years of experience in regulatory documents and record keeping.
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- Extensive knowledge of the Cabin crew division
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