- Job Purpose
To oversee cabin crew leave administration and end-to-end salary inputs to HR with accuracy, timeliness, and policy compliance; to support crew induction, training progression, and line release for operational readiness; and to own CAE and roster-related system enhancements, business continuity requirements, and major roster changes arising from network and frequency changes.
- KeyAccountabilities
1. Leave Administration and Payroll Coordination
• Oversee cabin crew leave administration and end-to-end salary inputs to HR, ensuring accuracy and timely processing.
• Ensure compliance with company policy on leave and salary inputs at all times.
2. Crew Induction, Training Progression and Line Release
• Support new crew induction, training progression, and line release activity to ensure operational readiness.
• Maintain close control on training turnaround (TAT) days, ensuring trainees are inducted and released on time.
3. CAE and Roster System Enhancement
- Scope is limited to CAE (crew rostering) and roster-related enhancements. Non-roster digital and technology enhancements sit with the Manager – Process, Coordination and Implementation.
• Drive automation, system enhancement, and digital transformation initiatives specific to CAE and roster-related crew management processes, to improve efficiency and user experience.
4. Business Continuity and Major Roster Changes
• Participate in business continuity projects and special assignments to support operational requirements.
• Own major roster changes arising from new station openings and frequency additions at any station.
5. Process Improvement
• Identify process improvement opportunities and implement solutions to improve operational efficiency.
Flexibility Clause: Any other additional responsibility may be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting officer, and HR.
- Skills/QualitiesRequired
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Working knowledge of leave, absence and payroll administration policy
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Working knowledge of CAE (rostering/hosting system) and roster planning logic
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Understanding of crew induction, training progression and line release process
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Accuracy and attention to detail under recurring processing deadlines
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Coordination across business continuity and special assignment projects
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Process improvement and problem-solving orientation
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- KeyInterfaces
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Manager – CC Planning & Business Continuity
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Direct reporting; business continuity and special assignment allocation.
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HR / Payroll
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Salary input processing, leave records, policy compliance.
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Manager – Business Process & Governance
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Boundary coordination on system enhancements — this role owns CAE/roster; the Manager role owns non-roster DNT enhancements.
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IATA
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Crew induction, training progression and line release coordination.
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- EducationalandExperienceRequirements
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MinimumEducation requirements
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- Master’s/Bachelor’s degree and/or related field experience in an airline operational environment
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Experience
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Minimum
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Desired
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- 5+ years of experience in regulatory documents and record keeping.
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- Extensive knowledge of the Cabin crew division
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