Employment Type: Permanent
Contract Duration:
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
IATA’s Business
Intelligence Services are the focal point and driving force for data management
and global BI services for the aviation industry. The team is comprised of
aviation industry experts, data management and analytic professionals. One of
the four verticals within the IATA BIS department focused on Passenger Traffic
& Sales.
This unit places a
strong emphasis on managing end-to-end delivery of products, Vendor managements
and acting as IATA in-house business expert in direct liaison with external
providers and partners.
The Senior Manager, Operations reports to Head, Pax
Traffic & Sales BI.
Responsibilities
Take Charge of the technical
and operations aspects of DDS cloud-based industry data solution.
Serve as the in-house business specialist
and lead in direct liaison with external providers, partners, and internal
IT stakeholders.
Guiding end-to-end ETL processes
in collaboration with the Ingestion team, in coordination with ARC and
external vendors.
Oversee the client end to end delivery
processes, this includes both Flat file and webtool deliveries and in
coordination with ARC.
Identify opportunities to
improve and optimize operational processes and performance through
data-driven insights.
Monitor, measure, and report
SLAs for different vendors in coordination with IT and create an early
warning mechanism related to Vendors quality, through creation and
distribution of regular reports and dashboards to support decision making
and early warnings.
Oversees the processes of – but
not limited to - developing Statement of Work on change requests and
sign-off on the deliverables and aid in grooming stories and making sure
it’s a reflection of the business needs.
Budget management: Monitor,
manage and optimize the bank of days and costing related with enhancement
and other out-of-pocket expenses.
Managing in coordination with
IT all maintenance and development processes and ensuring compliance with
ISO27001 / ISO 9001 standards.
Manage a team responsible for
both product delivery and solution technology by mentoring and developing
a team of BI experts.
Training other colleagues on
data management framework, processes, tools and functions, which promote
database standards and best practices.
We would love to hear from you if
M.Sc. or B.Sc. in Computer Science or Aviation Information Systems, or equivalent experience.
Must have solid aviation business expertise with 10+ years working experience managing global scale operations job. preferably in aviation commercial data
7+ years’ experience in data management lead role.
Must have broad and sufficient knowledge of various aspects of data Management including data governance, data quality, master data management, data integration, information life cycle. Also is familiar with AWS & Snowflake solutions for data management, metadata management, business intelligence and reporting (MS Power BI), integration and systems architecture. Familiarity with Ticket management System, particularly JIRA / JSM.
Proven experience working closely with business owners and subject matter experts to document, design, develop, and deliver high-quality data and analytics solutions is required.
Requires solid knowledge of business planning, resource/financial planning and reporting, proven project management skills.
Good interpersonal communication: the ability to communicate complex issues in a simple manner.
Fluent reading, writing, and speaking abilities in English.
Team player and strong sense of ownership. Familiar with complex matrix structure
Ability to work under pressure with strict deadlines.
Travel Required: 10
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
