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Coordinator Flight Crew

JetBlue Airways Corporation • Long Island City, NY, US • 3d ago

Position Summary:

The Coordinator Flight Crew is responsible for all aspects of Flight Crewmember schedules within 48 hours and all operating pairings and open segments. The Coordinator ensures that during normal and irregular operations the integrity of the operation is maintained while ensuring compliance with the Federal Aviation Regulations (FARs) and company policies and procedures. The Coordinator demonstrates the highest level of customer service while coordinating with other departments and communicating with Crewmembers.

Essential Responsibilities:

Monitor and resolve operational disruptions and legalities within 48 hours, to Flight Crewmembers' schedules and pairings in accordance with Federal Aviation Regulations (FAR) and company policies and procedures

Schedule and allocate Flight reserve resources for the assignment of open flying and operational coverage

Communicate and coordinate with System Operations to resolve daily operational irregularities

Continuously monitor company Electronic Mail

Make close-in, critical Flight Crewmember notifications as necessary

Maintain daily checklists and shift logs, and provide verbal briefing as necessary and assigned

Complete other duties as assigned by Crew Services Leadership

Other duties as assigned

Minimum Experience and Qualifications:

High School Diploma or General Education Development (GED) Diploma

One (1) year customer service or office experience

Demonstrate proficiency in math through a work sample during the hiring process

Solid computer background including extensive use of Microsoft Office

Ability to work independently with a sense of urgency and attention to detail

Excellent organizational skills

Available for occasional overnight travel (10%)

Able to pass a pre-employment drug test

Legally eligible to work in the country in which the position is located

Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

Bachelor’s Degree

One (1) year of Scheduling and/or Operational Experience

Successfully completed Crew Scheduler Initial Training and on-the-job training or working towards the completion of the qualification

Strong verbal and written communication skills

Strong mathematic skills

Strong Customer Service Skills

Experience with automated Crew Management Systems

Thorough understanding of the Federal Aviation Regulations (FAR) Part 117

Crewmember Expectations

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities

Equipment:

Computer and other office equipment

Work Environment:

Shared work space, cubicle, fast-paced environment

Shift work, support operations 24 hours per day/7 days per week, some weekend coverage

Nontraditional work hours, shifts cover 24/7 flight schedule

Irregular operations occasionally cause extended work days

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

The base pay range for this position starts at $33.76 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.