Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Assistant Manager Technology joins the Quality Management Office (QMO) Integrated Data Foundation(IDF) Team providing a People focused approach to Technology Leadership. This role supports AI engineering and delivers on our Purpose by working closely with Data Experts and Data Science Teams focused on quality data for AI data modelswhile applying department/enterprise business knowledge to ensure value alignment. The Assistant Manager Technology is strategic, solutions-oriented, and eager to supportimpactful initiatives that drive the future of Southwest.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
Communicate, support, and drive understanding of Company and Department goals/initiatives to the Team and incorporate these goals into their day-today work
Provide day-to-day Leadership, coaching, and training to the cross-functional Teams to deliver solutions and services to meet enterprise needs
Assist with developing and executing strategies and processes to improve performance and the value of products and services provided
Lead a cross-functional Team to deliver solutions and services to meet enterprise needs
Drive and follow through to resolution of organization, team and individual issues
Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
Provide Technical thought Leadership related to assigned functional area
Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
Work alongside Technology and business partners to measure financial benefits and demonstrable business value
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Broad knowledge of business/Leadership principles, including planning, organizing, developing, and supervising
Knowledge of technology practices, concepts, methodologies, tools and trends
Skilled in partnering and communication in order to facilitate interactions with business Customers and technology teams
Ability to use appropriate motivation and influence techniques to achieve desired Team results
Ability to set and manage stakeholder expectations
Ability to deliver quality projects on time and within budget
Skilled in organization, communication, and prioritization and ability to work in matrixed environment that includes Employees, Vendors, and Managed Services
Broad Knowledge of business and the ability to provide tactical leadership to coach and develop the team to improve knowledge of business applications and impact on business functions
Education
- Required: High School Diploma or GED
- Required: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training
Experience
- Fully functioning, broad knowledge in:
- A Business and/or Information Technology environment
- Direct or indirect Leadership experience
- Preferred: Experience with managing large QMO testing programs like NFP, SWAV etc.
- Preferred: Experience with understanding financials and vendor management
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Air travel with frequent overnight stays required
- Ability to work extended hours as needed
Pay & Benefits:
Competitive market salary from $128,350 - $142,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable.
IRS limits
***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date12/10/2024
