The Norwegian group is a leading Nordic aviation company, owning two leading airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Norwegian operates an extensive network connecting the Nordics with major European cities, while Widerøe primarily serves short-runway airports in rural Norway, providing vital regional connectivity.
Are you our new Travel Agency Support Specialist in Riga?
Come join our team!
As a Travel Agency Support Specialist, you are an expert in Amadeus E-tickets and EMDs, combined with a solid understanding of pricing, tariffs, and refunds.
You are our ideal candidate if you have:
- English language skills at least at the B2 level (verbal and written).
- Strong customer focus competency and excellent communication skills.
- Expert knowledge and understanding of Amadeus E-tickets, EMDs, and how to book and reissue.
- Experience with BSP/IATA pricing, tariffs, and refunds (considered beneficial).
- Customer service experience in an airline, travel agency, or contact center.
- Experience working with digital platforms with the ability to quickly grasp new technology.
- Experience as a trainer (considered an advantage).
- Fluency in any Scandinavian language (considered an advantage).
Applications will be reviewed on an ongoing basis.
What you will do (Key Responsibilities):
- Give support to travel agencies on e-mail, phone and chat, and handle Refund Applications/ADMs via BSP-link.
- Assist and investigate pricing and e-tickets/EMD issues that travel agencies are struggling with.
- Identify, report, and escalate situations within the department.
- Support other colleagues and departments with questions related to bookings made by travel agencies
- Create and maintain Amadeus user manuals, describing practices and procedures related to the system.
- Stay updated with system information, changes, and updates.
- Help identify gaps in skills that may require additional training and coaching.
- Anticipate customer needs, proactively address concerns, and ensure high levels of customer satisfaction.
- Participate in projects and share GDS knowledge cross-department when required. This can also include training and up-training.
This job is for you if you have:
- Good teamwork capabilities.
- Problem-solving competency and flexibility.
- The ability to focus and work in a fast-paced, dynamic environment.
- A self-driven and structured work style.
- A proactive, solution-oriented "can-do" attitude with a strong work ethic and willingness to take ownership.
- The ability to learn new technology quickly and a desire to develop professionally.
We can offer:
There are lots of benefits that go beyond a competitive salary once you join us as a colleague. We aim to reward, support and develop our people in their chosen career.
- Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
- Get comprehensive travel insurance
- You will have the flexibility to combine working from our office and from home
- We offer a competitive salary
- Opportunity to join our share saving plan
Do you have any questions?
If so, please contact:
Tom Høgseth
Team Leader, Travel Agency & GDS Support
Mobile: +47 934 01 666
E-mail: tom.hoegseth@norwegian.com
“We care for each other, our customers and our environment as we navigate the skies together
