People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Responsibilities
AR Team Lead supports the AR Manager and AR Supervisor. The Accounts Receivable (AR) Team Lead also supports portal billing, collections, and cash application processes. This role requires a blend of leadership, analytical, and critical thinking skills to reduce DSO (Days Sales Outstanding) and optimize cash flow.
- Train and mentor AR specialists. Communicates clear team goals and fosters a collaborative work environment.
- Monitor the collections process, resolve complex billing and payment discrepancies, and ensure timely cash collections.
- Recommends collection assignments, monitors, distributes, and coordinates work of team members, ensuring consistent, efficient, and timely collection of delinquent balances.
- Perform quality reviews of the collection’s efforts.
- Support department in annual audit.
- Organize and analyze data relating to open accounts receivable, cash applications to ensure proper reporting and perform account reconciliations.
- Serves as first level of escalations for customer collection issues. .
- Support the collections group to maximize collections and increase cash flow.
- Other duties as required.
Qualifications
- Minimum of 4 - 5 years’ commercial collections experience.
- Minimum of 3 years of collections in a services-oriented organization.
- High School Diploma or equivalent
- Strong critical thinking skills.
- Good verbal and written communication, customer service, time management, negotiation skills.
- Excellent interpersonal/communication skills.
- Detail oriented, strong organizational skills.
- Self-motivator while actively participating in a team environment.
- Sense of urgency and ability to multi-task.
