Are you ready to take your career to the next level in a dynamic and impactful role? We are seeking an energetic and dedicated professional to join our team as a Critical Situation Senior Executive (Incident Manager). If you thrive in a fast-paced environment and are passionate about driving excellence and innovation, this is the perfect opportunity for you!
Responsibilities:
- Execution of the assigned audit engagements successfully from beginning to end.
- Follow up on audit recommendations to assure implementation of the corrective actions.
- Supports the team in Business Continuity Plan (BCP)/ Disaster Recovery Plan (DRP) test and direct involvement with the coordination of the testing activity.
- Assist in compilation, communication and assessment of potential business impact analysis (BIA) and risk identification (RIA) for business units.
- Maintains an overview of the problem queue, updating status and keeping the affected stakeholder informed of progress.
- Conduct root cause analysis across identified problem areas or escalated incidents going to related business units.
- Coordinate Regional Sales with Marketing, ASSET and Navitaire.
- Coordinate Incident Triage with InfoSec Team in managing security related Incidents.
- Ability to review, understand and compose Standard-Operating-Procedures (SOP) and Policies that govern Incident, Problem, Change & Disaster Recovery for Group wide operations.
- Work together with different cross-functional teams across different geographies to respond effectively to any sudden changes to market conditions (e.g. area-wide lockdowns or travel restrictions) which may impact operational status.
- Will be the point of contact for all Major Incidents and Escalation per say.
- Ensure timely communications to stakeholders and up to date records for the post incident review.
- Document and communicate findings to an array of audiences which includes both technical and executive teams.
- Represent Critsit in Internal and External Audit Interview whenever required by the Business.
- Leading the Change Management activities within a structured process framework.
- Authorise minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.
- Conduct post-implementation reviews to assess the decisions and performance related to the change request.
- Supporting the Change Manager in decisions for Major changes.
- Candidate may be asked to be involved in additional supporting role for strategic work and ICT related projects
Candidate requirements:
- Minimum requirement is ITIL v3 Foundation or has attended ITIL training.
- At least 2 years experience in the IT Environment regardless of Industry.
- Knowledge of Cloud (GCP, AWS, Azure,) added advantage.
- Good communication (verbal and written) and presentation skills.
- Ability to prioritise work effectively to manage stakeholder expectations
- Able to work under tight deadlines whenever it is given.
- Must be co-operative towards off shift Incidents (as and when needed.)