Job Details
Description
Essential Duties and Responsibilities:
Operational Processes
- Responsible for coordinating Weight and Balance documentation with LH Global Load Control
- Maintain daily trip files and station traffic report as well as all aircraft-handling related statistical data.
- Supervision of ramp functions
- Operational safety/load security checks on aircraft prior to departure, which also includes the coordination of all operational activities during irregularities.
- Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding
- Supervision of handling agents during all phases of aircraft loading/unloading, including checking on correct build-up/preparation of cargo - destined for bulk loading or in unit load devices.
- Ensure all cargo or luggage is properly tied down or secured in the compartments.
- Responsible to keep track of the number of passengers, pieces of luggage and the amount of fuel.
- Work very closely with ramp personnel and the airport station manager or deputy
- Close coordination with gate, steering of boarding and de-boarding related passenger service processes.
- Secure the proper handling of bag scan.
- Provide daily monitoring report to the Manager about handling performance, document delays and reasons.
- Ensure implementation of new procedures, processes or product features and enhancements
- Plan for and ensure that irregularities are always handled in accordance with customer, economic and legal considerations.
- Report any flight handling irregularities to management as locally defined.
- Support the development and modification of processes and procedures with the aim of improving quality, efficiency, and effectiveness.
- Be able to support or trouble shoot all station related processes.
Quality and Provider Management
- Ensure awareness for and achievement of all aircraft handling relevant quality targets.
- Ensure that service level agreements are adhered to by all providers.
- Ensure and foster required quality awareness throughout daily operation.
- Strive for consistent quality and service improvements.
- Coordinate the activities of service providers to ensure smooth operations, i.e caterers, aircraft loaders, cabin cleaning personnel, security.
- Responsible for specified resource planning up to given limits (i.e flight schedule changes)
- Actively support passenger service-related processes when called upon.
- Ad hoc liaison with Federal, State and Local authorities and airport operators regarding regulations and/or practices directly effecting day-to-day operations.
- Liaison with Federal, State and Local authorities and airport operators regarding regulations.
Administrative Duties
- Maintain regular communication and feedback with management about all handling aspects as locally defined.
Safety / Security / Legal
Ensure that all aspects of the ground handling operation are in accordance at all times with:
- Safety regulations
- Security regulations
- Legal regulations
- Performance and proper documentation of checks performed under the station operations surveillance concept.
Required Skills
- Maintain a valid driver’s license.
- One-year college certificate or technical school, six months related experience or equivalent combination of education and experience.
- Must be at least 18 Year of age.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Must be able to speak, read and write in English proficiently.
- Must have strong verbal and written communication skills.
- Knowledgeable of computer software programs.
- Must be able to pass all pre-employment medical.
- Must pass a drug test.
- Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA);
- Must pass an FBI background check and obtain a custom seal.