How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The General Manager, Operations Strategic Planning connects strategic digital planning to execution, accelerating the pace at which we deliver value to the operation. This leader owns cross-functional digital strategy, portfolio governance, and execution. Success depends on the coordinated delivery of process-driven transformation that improves operational visibility, decision quality, automation, and enterprise performance with speed and at scale. The successful candidate is a transformational leader who excels at identifying business opportunities, developing solutions, aligning stakeholders, removing barriers, and ensuring strategic initiatives convert into measurable business outcomes. Success in this role requires the ability to connect diverse capabilities, teams, and stakeholders into a cohesive strategy and operating model. The strongest candidates will demonstrate broad enterprise thinking and an ability to integrate perspectives across operations and technology.
- Identify emerging operational opportunities and develop solutions that improve performance, efficiency, resiliency, and customer experience
- Evaluate and prioritize major technology initiatives by assessing business impact, costs, tradeoffs, risks, and implementation requirements
- Lead the development of new cross-functional operational concepts from initial ideas through implementation readiness, including analysis, solution design, stakeholder alignment, pilot evaluation, and deployment planning
- Lead annual and long-range operational planning (including IT Capital), helping ensure priorities, investments, and resources align with enterprise objectives
- Ensure plan integration and consistency across Ops Planning & Performance, Digital & Technology, Finance, Commercial, and Customer Experience organizations, enabling a compelling and cohesive narrative
- Establish and maintain governance forums that drive accountability, transparency, and operational readiness throughout planning and implementation lifecycles
- Act as a senior thought partner to Operations executives on future-state strategy, transformation priorities, and investment decisions
- Lead and develop a high-performing team focused on digital strategy, portfolio and product delivery, and transformation execution
- Consistently demonstrate Delta's core values while making safety, reliability, and operational performance a priority.
What You Need To Succeed (Minimum Qualifications)
- 5+ years of experience in transformation, digital delivery, technology strategy, portfolio management, operations, or related fields
- Strong executive communication and stakeholder management skills, including the ability to influence without direct authority across multiple stakeholder groups
- Proven ability to align business, technology, and operational priorities
- Demonstrated ability to lead through ambiguity and establish clarity in evolving environments
- Knowledge of portfolio governance, product ownership, and change management principles
- Is at least 18 years of age and has authorization to work in the United States.
- Possesses a high school diploma, GED, or high school equivalency.
- Embraces diverse people, thinking, and styles.
- Consistently prioritizes safety and security of self, others, and personal data.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Master's degree in Business, Engineering, Information Systems, or related field
- Background in AI/ML, advanced analytics, data strategy, or technology portfolio management
- Airline, transportation, logistics, or operations technology experience
- Experience managing delivery of cross-functional technology investments and innovation portfolios
- Lean, Agile, Product Management, PMP, or change management certifications
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
