As a member of our
Passenger Service Agent Team in
Edinburgh, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport. When you join Jet2.com you’ll enjoy a
comprehensive and
competitive reward package designed to support your wellbeing, your lifestyle and your future.
What can we offer you?
- A 30-hour per week permanent seasonal contract
- Average earnings £20,340.75 per annum pro rata for time worked (this is made up of competitive hourly rate of £13.04 per hour, bonus and allowances).
- Employer pension contribution of 5% of annual salary (up to £975 per annum).
- Annual Pay Review each April.
- Jet2 Sharesave scheme – buy shares in Jet2 plc at a discounted rate and own part of our award-winning company.
- Life Assurance – at 3 times your basic salary.
- 34 days holiday entitlement per annum (pro rata for part-time hours).
- Free car parking at the airport and access to rest areas during breaks.
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights!
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and always communicating clearly and professionally.
What Skills & Experience will you need?
Whilst previous airport experience is not required, we are looking for individuals who:
- Are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self-motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go. Airports operate around the clock, and our teams do too. This means you’ll work a
varied roster covering early starts, late finishes, weekends and bank holidays. Your working week can include a mix of shorter and longer shifts, with some shifts lasting
up to 12 hours. Your exact shift times and pattern will depend on the needs of the operation, but you’ll typically work no more than 4 consecutive shifts
At
Jet2.com &
Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!
