Main Duties and Responsibilities
* Coordinates and executes events at Studio Ellen, including planning, set-up and execution, thus ensuring a flawless, professional and high-end guest experience.
* Oversees the complete journey of Studio Ellen guests, ensuring maximum delivery and high-end service.
* Acts as the main liaison to guests, ensuring a personalized interaction, and that all needs and requirements are met and anticipated during event planning and execution.
* Communicates and coordinates the execution of daily logistics to the relevant teams and partners.
* Responsible for budgeting and monitoring hospitality-related event expenses.
* Conducts monthly and post-event cost analyses to the Global Account Director, United Airlines.
* Handles contractors and contracts of external providers, responsible for expenses, and coordinates with the building management company, GG Procurement and Accounts Payable, as needed. Builds a strong customer relationship with United Airlines and provide high level of customer support.
* Acts as interface between Customer and Internal Stakeholders at all GG Locations where applicable.
* Support the development of commercial strategy related to Studio Ellen activities for United Airlines applicable to all GG locations.
* Supports the Global Account Director in thoughtful development of account, relationship, and communication plans, ensuring proper execution of the plans,
* Coordinate input from Pricing, Financial Planning, Operations, and Sales stakeholders in order to provide analytics in development of business cases, and commercial negotiations as required and assigned.
* Supports commercial processes and reporting requirements.
* Conducts and supports ad-hoc analyses on commercial issues as assigned.
* Works with high service standards allowing timely answers to customer's concerns and needs applicable to all GG locations for United Airlines.
* Channels the client's needs through a two-way communication, in an efficient and timely manner that allows delivering the service in the agreed conditions applicable to all GG locations.
* Creates regular reports on Customer Key Performance Indicators (KPI) related to Studio Ellen and or as assigned by the Global Account Director.
Qualifications
* Demonstrated ability to work independently as well as with small teams and large groups.
* Demonstrated ability to coordinate different stakeholders and to communicate with all management levels.
* Well-organized; Works well under pressure and within tight and ever-changing deadlines.
* Must be able to adjust and/or resolve ever-changing and last-minute arrangements and requests of events/functions.
* Proven experience in guest relations management, hospitality and service.
* Hospitality mindset with a strong attention to detail.
* Solid understanding of hospitality procedures and best practices, especially service.
* Outstanding communication (verbal and written) and interpersonal skills.
* Problem-solving attitude.
* Impeccable and professional appearance.
* Support and encourage teamwork.
Education and Work Experience
* Bachelor's degree in hospitality or event management strongly preferred.
* At least five (5) years' progressively responsible experience in hospitality and/or event management, to include event budget planning; previous experience within a corporate environment a plus.
* Culinary, Hotel Management and event planning and management background is required.
* Able to communicate effectively through both written and oral presentations.
Language / Communication Skills:
* Fluency in English.
* Fluency in other languages would be a plus.