ABOUT THE ROLE & TEAM
Translates and aligns technical, business, and operational requirements of systems, applications, services etc into technical and / or functional specifications, ensuring the overall capability / viability of a specific product/s is achievable. Ensures the integration of the requirements matches that of interacting systems, applications and services both inside and outside of SITA in the wider airline community. Participates in sections of single or multiple projects ensuring the solution/s developed meet both the projects' functional and business requirements.
WHAT YOU WILL DO
- Understand the concept of IT security and its application to computer systems architecture.
- Understanding of SITA methodologies and practices.
- Technical Troubleshooting.
- Managing Risk.
- Install, configure, and maintain SITA Flex Products and related software.
- Implement and maintain security measures to protect SITA Airport systems from unauthorized access and ensure compliance with industry regulations.
- Standardize/Define security architecture regarding patch management, anti-virus, server hardening, Active Directory, containers.
- Monitor system performance, troubleshoot issues, and ensure high availability and reliability of Sita Infrastructure.
- Engineer Disaster Recovery, Backup/Restore and other fault tolerance related product elements
- Integrate Product with SITA's Cloud Architecture
- Provide 3rd level support
- Evaluate 3rd Party Software and Integrate as needed
- Evaluate and recommend add-on utilities for system administration and troubleshooting.
- Write/Improve documentation for products. (Documentation includes details such as: Installation, customization, backup, and troubleshooting information)
- Ability to travel worldwide
EXPERIENCE
- At least 3 years experience in implementation or support of infrastructure platforms application deployments implementing systems and modules with experience in multiple full lifecycle implementations.
KNOWLEDGE & SKILLSPROFESSION COMPETENCIES
- Business Process Improvement
- Cloud Computing
- Commercial Acumen
- Conceptual Thinking
- Configuration Management
- Conflict Resolution
- IT Industry: Trends & Directions
- IT Service Management (ITSM)
- ITIL (Information Technology Infrastructure Library)
- Information Security Management
- Innovation
- Managing Change
- Managing Risk
- Requirements Analysis
- Standards Procedures & Policies
- System and Technology Integration
- Systems Thinking
- Technical Excellence
- Technical Troubleshooting
- Technical Writing/Documentation
CORE COMPETENCIES
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork
EDUCATION & QUALIFICATIONS
- Bacherlor's degree or equivalent preferably in Computer Science IT Engineering Mathematics or similar.- Where applicable a recognised professional certification is desirable.
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
