About us
Gate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.
Job Summary
Responsible for managing, coordinating, and performing functional work in the following key areas: pricing and billing/reconciliation. The pricing function involves the development/creation/maintenance of customers’ prices into the Gate Gourmet SAP and customer system. The billing/reconciliation function involves the creation/maintenance of customer schedules/invoices, submission of final invoices for payment, and monitoring the customer aging for unpaid balances.
The pricing and billing/reconciliation teams work together for a given customer(s) under the leadership and supervision of the manager and director. The core objective of the department is to drive operations in the area of order-to-cash. The functional roles interface with various internal groups and as follows: culinary, procurement/sourcing, industrial engineering, accounting finance, commercial, FP&A, unit operations/finance.
Main Duties and Responsibilities:
- Responsible for ensuring pricing and billing are ready schedules start.
- Manages to ensure routine contractual escalations for customers as it relates to CPI, food, and labor costs are communicated and completed.
- Supports RFP activity for new business ventures and menu refresh activity for the assigned customer(s).
- Responsible for ensuring invoices have been submitted to customers on a timely basis.
- Responsible for managing month-end closing activities and working with unit finance teams and the director on any revenue adjustments and accruals.
- Responsible for monitoring the customer’s AR aging to ensure unpaid balances are collected. Additionally, provide risks/opportunities in the collections process to the Director, commercial, and operations finance teams.
- Analyzes revenue trends through various reports to look for opportunities to improve revenue accuracy (i.e. revenue per meal, per flight, actual costs versus theoretical costs, zero priced bill-codes report, etc.).
- Performs sensitivity analysis with pricing that may include “what if” analysis and/or review of inputs that drive customer contribution margin.
- Responsible for escalating and resolving any deliverables.
- Coordinates and participates with the accounting finance team in routine accounting and governmental (port authority and tax) audits.
- Leads and manages projects to improve departmental output through continuous improvement initiatives.
- Other duties as assigned.
Training:
- Responsible proactively assisting with the identification of training and development requirements of the Business Unit. Presents findings, and works with Business Unit Leader and other personnel to design and implement training and development initiatives that will continuously upgrade the skills and capabilities of personnel in the business unit and overall department.
Leadership and Development:
- Collaborates with all functional business units within the department to achieve strategic, tactical, and project goals.
- Provides leadership needed to instill a team-oriented, client-driven, results-driven team. Coaches and develops employees.
- Supervise a process or the day-to-day operation to include up to 5 direct reports.
Core Competencies:
Demonstration and or proven success in 6 of the 10 following job competencies:
- Analysis and Reporting
- Business Acumen, Planning, and Management
- Communication and Presentation
- Champions Diversity & Inclusion
- Customer Focus and Relationship Building
- Champion for Change
- Influencing
- Information and Technology Proficiency
- Leadership
- Problem Solving and Decision Making
Qualifications
Education:
- Bachelor's Degree required, from an accredited university.
- Previous Financial experience preferred
Work Experience:
- 5-7 years or more previous demonstrated analyst work experience.
- Proven experience within an SAP environment.
- Work experience in finance, finance operations, and/or manufacturing environment
- Work experience in food production or food service environment
- Experience working within a cross-functional team
- Prior training and development experience
- Prior experience in designing and developing training materials and SOP documentation
Job Skills:
- Must be able to demonstrate proficiency in three core job functions (Billing, Data, Pricing)
- Must demonstrate and have advanced skills in Microsoft Office applications, specifically Word, Excel, and Outlook.
- Must have solid analytical skills and be proactive in problem-solving.
- Must be detail-oriented, take ownership of work quality, and display an outstanding work ethic.
- Must work effectively in a team-based environment.
- Must have the ability and desire to meet required timelines.
- Must be able to coach and mentor new hires effectively.
- Must be able to document procedures clearly and succinctly in writing.
- Prior Project Management experience is a plus.
- Strong mathematical aptitude.
- Strong organizational and time management skills.
Language / Communication Skills:
- Ability to communicate well with internal and external customers, verbally and in writing.
Work Demands:
- Regular and on-time attendance.
- Hours regularly exceed 40 hours per week.
- Must be willing to participate in an on-call rotation that would involve evening and weekend work approximately once every two months.
- Occasional travel by conventional means including aircraft, motor vehicles, and the like within the region and to other locations as required up to 25%.
Job Dimensions
Geographic Responsibility: North America
Type of Employment: Full-time
Exemption Classification: Exempt
Travel %: Up to 25%
Work Environment / Requirements of the Job:Normal office environment
Gategroup Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.