Job Description
Job Objectives
The Business Development Director is responsible for an assigned territory and/or portfolio of customer accounts, with high potential of development and/or significant existing footprint of NAVBLUE products and services solutions and/or featuring a list of strategic customers for NAVBLUE. This role is responsible for all commercial related activities, including but not limited to,
new sales, growing account revenue via up-selling and cross-selling and contract renewals. The Business Development Director will lead and contribute to all selling related activity including prospecting, qualifying, account planning, account development strategy, consultative selling, contract negotiation and signature, handover to delivery, while abiding by the NAVBLUE standard
operating procedures.
This role does not have signing authority to execute Sales Contracts for the Region – to be completed in the Toulouse & Canada offices.
Job Responsibilities
Within the designated territory and/or portfolio of customer accounts, achieve new sales revenue and renewals to meet or exceed personal targets/quotas, and achieve specific business objectives as assigned by NAVBLUE management (e.g. new product launch customer, market share target in assigned territory for a specific product or a portfolio of products, ...) The Business Development Director objectives are set to have a significant impact on region’s
business achievements.
- Understand the customer’s flight operations processes, procedures, tools, systems and services, understand the priorities of customer needs and requests.
- Maintain expertise on NAVBLUE and partner products in order to help identify up-sell opportunities, and solve customer pains with NAVBLUE solutions, updating customers on new products and technology where appropriate.
- Build “High–Wide & Deep” relationships with decision makers and maintain an awareness of issues affecting customers.
- For a limited list of strategic accounts within the assigned territory and/or portfolio of customer accounts, establish and successfully implement a strategic account development plan, and set up efficient coordination with Airbus global account management team for the said account, if and where appropriate.
- Create new opportunities based on an in-depth understanding of market potential, specific customer requirements and company capabilities.
- Seek opportunities for increased revenue via up-selling and cross-selling through additional product lines, features, and services.
- Manage contract renewals through effective negotiation of terms, conditions, pricing and commitments that enhance profitability and business relationship with customers.
- Develop commercial strategies, tactics, price target settings, and action plans to penetrate and grow awareness and sales of NAVBLUE’s solutions in the assigned territory and/or portfolio of customer accounts.
- Prepare and present clear, compelling and persuasive sales presentations.
- Effectively negotiate terms, conditions, pricing and commitments that enhance profitability and the business relationship.
- Be proficient in the use of NAVBLUE’s CRM tools and apply the sales process to maximize the return on key ratios for visits and proposals.
- Attend trade shows and user conferences as required.
- Assist Portfolio & Program organization and Marketing as required with reviewing specifications, determining priorities and liaising with potential customers.
- Coordinate between NAVBLUE internal customers as necessary to resolve invoicing/account receivables problems, contract/pricing issues or any commercial issues.
- Up to 70% Domestic and International
Job Requirements
- 7-10 years of complex sales/marketing experience
- Bachelor’s degree or equivalent experience
- Demonstrated knowledge of airline flight operations, or practical experience in flight operations
- Demonstrated understanding of airline/aviation IT and application software
- In-depth knowledge of airline industry
- Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills.
- Project management and strategic account planning skills
- Achievement and results oriented
- Willingness to travel considerably as required
- Able to function and work independently and confidently
- Possess drive and perseverance to ensure all opportunities are uncovered and pursued
- Display strong entrepreneurial and mature spirit
- Highly independent and hands-on leader
- Effective team player in the organization
Possess high level of energy and integrity
- Excellent communicator, articulate and persuasive
- Sales Force
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company
Airbus Singapore Private Limited
Employment Type
Permanent
Experience Level
Professional
Job Family
Customer Account and Service Management
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