Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
We are looking for a Regional Service Desk Agent to join our Information & Technology team at Menzies Aviation, based at Sydney International Airport. In this full-time role, you will be responsible for providing high-quality IT support and troubleshooting to our employees across the region.
What You'll Be Doing
- Respond to and resolve IT-related enquiries and incidents in a timely and efficient manner
- Provide first-line support for a range of hardware, software and network issues
- Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions
- Maintain clear and accurate documentation of all support activities
- Escalate complex issues to the appropriate technical specialists
- Assist with the deployment and configuration of new IT equipment and systems
- Provide training and guidance to users on the effective use of IT systems and applications
What We're Looking For
- Proven experience in a similar IT support or service desk role
- Extensive knowledge in AD360, Service Now, Microsoft Intune and AVD.
- Experience implementing and supporting Meraki devices and networking.
- Strong technical problem-solving skills and the ability to quickly identify and resolve issues
- Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
- Familiarity with a range of hardware, software, and network technologies
- Certification in ITIL or similar IT service management framework is desirable
- A passion for technology and a commitment to continuous learning
Technical Skill set
- Hands-on Meraki SD-WAN and Cloud Managed Security network technologies to implement and troubleshoot.
- Experienced with Airport based LAN connectivity infrastructure.
- Good knowledge of VLAN technologies in a multi-vendor environment.
- In-depth technical skills to support VOIP systems spanning multiple countries
- Deep understanding of Wi-Fi protocols/ security encryption to install, support and troubleshoot Wireless communication environments.
- Working knowledge of Azure, Google and Amazon cloud SAAS products
- Good understanding and practical experience of firewalls within the Meraki MX appliance.
- Extensive working knowledge of Windows and Chrome OS
- Good practical understanding of Apple IOS systems
A passion for technology and a commitment to continuous learning
What We Offer
- Competitive salary and bonus opportunities
- Comprehensive training and development programs
- Flexible working arrangements, including the option to work from home
Diversity
MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
