Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
To lead resolution of major service issues and recommend and implement product/service improvements in order to eliminate recurrent failures improve customer satisfaction and financial performance.
What You Will Do
- Work with process owners to develop operational improvement plans against SITA business expectations and customer requirements.
- Manage the delivery of key projects according to pre-defined and agreed project plans and achieve agreed targets
- Identify and promote opportunities to achieve continuous improvement in operational and process performance
- Ensure customer satisfaction throughout the project life by challenging project steps defined at start against changing customer's business requirements
- Conduct customer survey at the end of the project implementation
- Ensure a process of continuous quality improvement through collection and analysis of stakeholder feedback customer feedback and trend analysis
- Lead a virtual team of stakeholders to develop follow up and implement action plans to identify gaps and resolve identified major customer issues
- Ensure regular process compliance checks with the various process owners within SITA agreeing on action plans
- Ensure supporting systems are maintained in compliance to the process and data sources standards.
Qualifications
EXPERIENCE
4+ years in data & analytics role with emphasis on automation & process enhancements/improvements in IT industry with the knowledge of tools & processes as per recognized industry standards.
Knowledge & Skills
- Power BI - End to end knowledge on Power BI, Semantic models & Relationships.
- Power Automate - Basic knowledge on Power automate flows & automation.
- Basic knowledge of Power Apps & SQL would be a plus.
- Knowledge of any other reporting BI tools would be an added advantage.
PROFESSION COMPETENCIES
- Analytical approach
- Organisational/Domain Knowledge
CORE COMPETENCIES
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork
Education & Qualifications
Educated to degree level or equivalent work experience.
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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Flex Week: Work from home up to 2 days/week (depending on your team's needs)
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Flex Day: Make your workday suit your life and plans.
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Flex-Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
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Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.