At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
The Operations Instructor reports to the Director, Airport Operations and Cargo Training and is responsible for instructional delivery of courseware. Additional responsibilities include the development of ramp/cargo-related curricula, which is inclusive of participation in the development strategy, improvement, and implementation of training-related initiatives.
This position has an estimated duration of 12 months with the end date tied to the successful completion of specific company milestone projects. Note that no relocation assistance is available for this position.
Key Responsibilities
- Serve as classroom, and/or field instructor to provide initial qualification, requalification, recurrent and on-going skills training as it pertains to all aspects of the below-wing and/or cargo operation.
- Develop courseware, including, but not limited to, lesson plans, delivery materials, student publications, exams, answer keys, and OJT checklists, when applicable.
- Responsible for ensuring training is conducted accurately while abiding by all regulatory, company, and interdepartmental policies and procedures.
- Conduct training and job task analysis to aid in the evaluation of training methods and recommend and/or execute changes and improvements to ensure the most effective and efficient training is delivered.
- Conduct quality control activities to ensure accuracy and adequacy of each training product, including in-process/final review, editing for compliance with all applicable regulations and standards, validation and change verification.
- Partner closely with Subject Matter Experts and departments responsible for authoring policies and procedures to develop and maintain accurate training curricula.
- Participate in the maintenance of accurate training records in accordance with regulatory requirements and Hawaiian Airlines policies and procedures.
- Other duties as assigned
Minimum Requirements
- High School Diploma or GED equivalent
- 2 or more years of airline experience, specific to below-wing (Cargo, Ramp, Line Service, and/or Cabin)
- Able to analyze the needs of the workplace, associates, work settings, and work processes and to design training solutions, which result in improved performance
- Able to work in an office and operational line environment while maintaining professionalism and corporate standards.
- Able to assimilate large amounts of information quickly, to include organizing and prioritizing, as needed.
- Requires strong computer skills and proficiency in Microsoft Office Suite; particularly Word and PowerPoint (Excel is a plus).
- Excellent written, and oral communication skills.
- Ability to travel to the Neighbor Islands, N. America and International locations is required
- Must have ability to work weekends, nights, and holidays, as needed
- Highly detailed and efficient with a strong sense of client service orientation.
- Focused and collaborative team player.
- Able to self-manage with utmost integrity and discipline.
- Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
- In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.
- Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.
Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $65,600 - $86,100
Preferred Qualifications
- Bachelor’s Degree
- 5 years’ experience in airline operations
- Experienced in training/education, curriculum design principles and practices, preferred
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities,as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2024 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
