At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
Reporting directly to the Vice President, HA Airport Operations and InFlight, the Director of Airport Operations/Cargo Training is responsible for the overall leadership, strategic vision, and fiscal aspects of training in support of the Airport Operations and Cargo Divisions.
This position has an estimated duration of 12 months with the end date tied to the successful completion of specific company milestone projects. Note that no relocation assistance is available for this position.
Key Responsibilities
- Drive the team vision and support the division objectives with clearly defined goals and accountabilities; drive for performance utilizing transparent management style and effective performance management.
- Responsible for ensuring that training delivery is effective, consistent and up to established standards and that both regulatory and business requirements are being met in a consistent manner.
- Develops effective measures and ensures appropriate mechanisms exist to continually measure, evaluate, and improve program content and delivery, that results in professional, high quality and cost-effective training programs. Responsible for ensuring the delivery of training programs that support key business initiatives.
- Project management and implementation of training and development programs and events including annual calendar, project plans, resource planning, communication development, and budget management
- Ensures curriculum is current and relevant and that delivery methods foster development of AO/Cargo staff. Evaluates and recommends vendor tools and resources to enable quality, timeliness of delivery and effectiveness of training. Develops Cost/Benefit Analysis of recommended solutions
- Stays abreast of industry trends, tools and technologies, keeping innovation in the forefront. Continuously focus on improving processes and practices that create the most value. Drive the team to measure and continuously improve critical processes.
- Ensure that all training is conducted in accordance with company policies and directives and that they comply with the appropriate government and regulatory agencies.
- Maintain close working relationships with appropriate internal and external organizations, including: AO, Cargo, FAA, A4A, vendors, Flight, Inflight, and Tech Ops Divisions, HR, Safety, and IAM.
- Directly supervise the Assistant Managers, AO/Cargo Training, and the Instructors responsible for AO/Cargo training, and ensure that they have the skills and tools required to perform their duties.
- Ensure all Instructors are uniformly complying with AO and Cargo Division, T&D, and FAA policies, procedures, and guidelines.
- Accountable for the performance management of AO/Cargo Training professionals.
- Oversee the development and publication of all training materials for the training curriculum, training aids, training manuals, and instructor guides.
- Oversee the annual budget requirements for the organization.
- Professional development, and other related duties as assigned
Minimum Requirements
- Bachelor’s degree, preferably in a technical discipline, business or education, or equivalent experience
- 5 years management experience leading individual employees and teams as well as proven effective, people-focused leadership skills
- Experienced in writing and presenting business cases, project management, financial analysis, and process improvement
- Experience managing departmental budgets
- Highly detailed, organized, and efficient with outstanding group presentation and communication skills
- Excellent verbal, written, interpersonal relationship and customer-focus skills; works effectively in teams, work groups, task teams, and independently
- Demonstrated competence with technology
- Proven ability to build and maintain effective professional partnerships at all levels of a company and with companies, organizations, people outside of HA; credible; consistently presents self professionally (verbally, non-verbally, in writing, and through behaviors)
- Demonstrated competence in effective project management skills; ability to manage multiple projects and consistently meet deadlines and budget guidelines
- Creative, able to create a motivational environment for employees; proven ability to affect/create positive change
- Highly enthusiastic, positive-minded, customer focused, service-oriented
- Self-starter requiring ability to work independently, driving personal and team priorities for success
- Preference for working collaboratively in a team environment
- Demonstrated ability to manage a detailed operating budget
- Available to travel up to 15% of the time
- Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
- In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.
- Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.
Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $126,000 - $154,400.
Preferred Qualifications
- 8+ years of experience, in training and/or education delivery; experience working within a highly regulated environment, such as an airline or other highly regulated industry
- 8+ years of managing multiple, diverse employees and teams with a track record of growing leaders and independent thinkers
- Experience in large aircraft operations, either in AO, Cargo, or Operations
- Six Sigma Certification or Continuous Improvement experience
- Well-versed in technology solutions
- Experience with instructional design and/or AQP
- Previous teaching/instructional experience in adult education programs
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities,as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2024 and has topped
Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
