About us
We are the food travel experts. So what does that mean? It means that we are experts in creating and running food outlets in locations where people are on the move. Whether it’s jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of traveller.
Globally, we now operate in 35 countries worldwide at around 600+ sites, and we have an extensive portfolio of more than 500 international, national, local and speciality brands. These include our own brands, such as Upper Crust, Ritazza and Camden food co. as well as brands we franchise, including M&S, Starbucks and Burger King. We’ve also work with a number of famous chefs, including Jamie Oliver and Gordon Ramsey, to create bespoke brands.
We strongly believe that by creating a culture where our values are front and centre and lived and breathed, we will achieve our vision of being the leading food and beverage operator in travel locations worldwide.
Our values, listed below, are integral to our business and underpin everything we do. They were developed in consultation with our teams across the world and reflect what it means to be part of the SSP team.
- We are one team … working together and sharing our best ideas to fulfil our global potential.
- We are results focused… delivering great food and service for our customers and outstanding results for our clients, shareholders and colleagues
- We all make a difference… respecting each other, acting responsibly and being accountable for the contributions that we make.
- We are bold …seizing opportunities, innovating and quickly adapting every day.
- We celebrate success… recognising and valuing everyone’s achievements.
Role
Working in collaboration with the Head of Ops Excellence and Safety, Operations team and senior leadership for each country ensuring full compliance to all Safety policies and procedures in relation to the local legislation and requirements.
Responsibilities
- Act as SSP’s “competent person” in relation to the management, implementation and monitoring of health and safety, fire safety and food safety policy and standards across the APAC region.
- Review current standards and devise/improve the policy for the SSP APAC to adopt which is legally complaint focusing on the key objectives and procedures of the business, our clients and franchise partners.
- Advise the business of emerging trends, new legal requirements and other threats or opportunities.
- Engage with regional teams to produce effective tools to implement the policy objectives including methods of record keeping & monitoring for critical areas of the business to ensure we maintain a level of due diligence for food safety and reasonable practicability for occupational safety.
- Advise the Exec Team - APAC on identifying clear responsibilities and accountabilities for hygiene and safety from shop floor to the Head Office.
- Working with regional teams in creation and modification of the H&S, food and fire safety material keeping in view the regulations and guidelines of the respective markets.
- Lead, coach and develop Health, Food and Fire Safety Team, setting measurable objectives and co-ordinating activities and delivery.
- Implement, manage and oversee proactive auditing of health, food and fire safety across all Brands for the APAC market.
- Actively promote the H,F&FS team overall aim of developing and embedding positive food, fire, health & safety culture.
Requirements
- Strong understanding of all aspects of F&B operations.
- Good understanding of H&FS processes in an F&B environment (preferable)
- Ability to implement H&FS policies and procedures to improve performance in collaboration with the Safety Leads in each market.
- A willingness to create a culture of change and institute new disciplines and processes by coaching the market Safety leads and operations teams.
- Ability to identify the key issues which present a risk to SSP of a serious hygiene/safety incident & in the event of one occurring, quickly and efficiently managing the situation to limit damage to SSP
- Ability to work across functions and build strong collaborative relationships with Country and SSP Group stakeholders.
- Continuing development of understanding of site operations, support functions and company policies and procedures and those of SSP’s brand partners and clients.
- Ability to prepare MI reports, executive summaries & presentations and explain the key findings in a clear and concise manner
- Able to work amicably and professionally with others and effectively lead, develop and coach less experienced and junior team members to provide a collaborative team
