WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAMThis role is vital to driving the success of GEO field services operations. The role will be responsible for setting clear goals, reporting to the Global Head of Field Services, and ensuring that teams are equipped with the right tools and knowledge to deliver exceptional service across the region.
SITAβs Professional Field Services business unit will be continually developed, and this role is a critical component to assist in transformation and growth of Professional Field Services.
WHAT YOUβLL DO - Develop and execute regional strategies for GEO field services, aligning with organizational and global service goals.
- Oversee recruitment, training, and performance management of field service teams.
- Set clear goals and objectives for teams and individuals, ensuring alignment with organizational priorities.
- Lead initiatives aimed at improving service delivery, operational performance, and overall efficiency.
- Efficiently allocate resources, including personnel, equipment, and technology, to meet operational needs.
- Oversee the financial performance of field services, managing budgets to ensure cost effective operations.
- Ensure all field operations adhere to company policies, industry regulations, and compliance standards.
- Identify and mitigate potential risks related to field operations, ensuring smooth and secure service delivery.
- Work closely with internal teams and regional departments to ensure seamless, integrated service delivery.
- Build and maintain strong relationships with vendors and partners to support the needs of field operations.
EXPERIENCE
12+ years experience in Information Technology (IT) managing operations and customer service management functions.- Leadership experience in a complex multi-cultural matrix management organization- Experience managing people and complex projects or processes with large focus on IT operations and customer care issues Know-how with Project Management principles- Track record in implementing major change in an operational environment- Six Sigma Awareness (Green Belt an asset)
KNOWLEDGE & SKILLSPROFESSION COMPETENCIES
- Commercial Acumen
- Crisis Management
- Organisational Awareness
- Product/Solution Knowledge
- Resource Management
- Service Infrastruct/Platforms
- Service Management Process
CORE COMPETENCIES
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Developing Talent
- Impact & Influence
- Leading Execution
- Managing Performance
- Results Orientation
- Strategic & Commercial Thinking
- Teamwork
- Visionary Thinking & Leading Change
EDUCATION & QUALIFICATIONS
Degree in Computer Science Electronic Engineering or equivalent Telecommunications in country qualification MBA as asset - Recognized industry certifications such as MCSA CCNA CCNP ITIL Service Management or equivalent experience required - ITIL Intermediate Certificate
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
π‘ Flex Week: Work from home up to 2 days/week (depending on your team's needs)
β° Flex Day: Make your workday suit your life and plans.
π Flex-Location: Take up to 30 days a year to work from any location in the world.
πΏ Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
π Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
π Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
