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Job Description:
Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.
A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.
Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than six fold order book increase since 2000.
Airbus Helicopters is looking for a Lead, CLS Material Support for Military Programs to join our team based in Grand Prairie, TX.
This position provides leadership and management of support services to Military Programs tasked in the support of the Army’s Contracted Logistics Support (CLS) of the UH-72A Lakota Program, United States Navy Test Pilot School (USNTPS) Power by Logistics (PBL) Support, and all Foreign Military Support programs being sustained. This position will lead the support services meeting contractual requirements and metrics. Will establish and foster a solid rapport with the customer base to ensure our customers’ expectations are met or exceeded.
Your working environment:
A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.
Your challenges:
Lead CLS Material Support Teams for Military Programs: 70%
Provides leadership guidance on order processing, reconciliation, and expedite relating to all Military Program requirements
Provides guidance to the Customer Service Representative (CSR) team in the order creation, delivery, stocking, and accountability of all processes related to the Grand Prairie team.
First point of escalation for conflict management within the Material Support Team. In addition, coordinates with all Airbus Helicopters (AH) support functions (Technical Support, Dynamic Component Repair (DCR), Maintenance Repair and Overhaul (MRO), Supply Chain, Columbus Full Assembly Line (FAL), AHD, etc...) to perform resolution and risk mitigation on topics internalized from the customer.
First point of escalation with customer discrepancy
Responsible for follow-up actions for supply and support issues within the team
Responsible for backorder management while respecting customer estimated shipping dates
Prepares and consolidates all data inputs for weekly status meetings
Demonstrate excellent leadership and provide guidance for the team
Develop and implement timeline for goals
Train and provide process development
Assure that completed work follows customer requirements and company specifications
Work with Senior Leadership to give input for annual reviews
Work with team to determine action plans for developmental goals
Delegate work as required
Independently create purchase requisitions for departmental needs
Assist in Opex planning for CSR requirements
Assure daily work is completed for all CSR functions
Foster and motivate team environment
Provide schedule and manage on call expectations
Develop the team to establish and maintain a comprehensive customer service relationship with our military customers to promote good communication, drive customer satisfaction, improvements, and efficiency.
Ensure roles, responsibilities, and expectations are clearly communicated and acknowledged by the team
Perform quarterly evaluations of work load demands versus team capacity to promote efficiencies and mitigate performance detractors within Material Support
Forecast/Scheduling/Planning: 15%
Ensure responsibilities and expectations are clearly communicated and acknowledged by the Forecast & Business Analyst Support Team
Challenge/Agree on scheduling/planning with shops, procurement, material planners, etc. in accordance with customer and contractual requirements
Assist with creation of forecast and supply results to internal parties as required
Determine min/max levels are set appropriately. Make recommendations to planning and leadership
Properly size stock levels and make recommendations for increases as well as decreases.
Wide Area Work Flow (WAWF) and Contracts to Cash: 10%
Provides leadership oversight on the quoting, processing, expedite, reconciliation, shipping and tracking of all contract modifications or purchase orders for materials for Military Programs.
Responsible for the submittal of Airway Bill (AWB) information to finance and contracts for invoicing and contractual close-out.
Key Project Management & Performance Management: 5%
Maintain Stock Level reporting
Report on all contractual metrics. Including all areas of performance
Additional projects as required
Your boarding pass:
Education:
Required
Bachelor’s degree in Logistics/Supply Chain, Business or Management or equivalent work experience (i.e. Customer Support, Aviation Fixed or Rotary Wing, Supply Chain, etc.)
Preferred
Experience:
Required
Minimum 3 years within a role in Customer Service, Logistic Support or related fields within the helicopter/aviation industry.
Knowledgeable with Sales & Distribution (S&D) SAP processes
Preferred
Licensure/Certifications:
Required
Preferred
Travel Required:
Citizenship:
Clearance:
Equal Opportunity:
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status
As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.
As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.
Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.
NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters, Inc.
Employment Type:
US - Direct Hire
Experience Level:
Professional
Remote Type:
On-site
Job Family:
Customer Eng.&Technical Support&Services
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Job Posting End Date: 12.06.2024
Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
