Position Summary - Join us!
The Catering Operational Support Specialist is responsible for the overall Onboard Services at Breeze Airways. This role will be responsible for catering pack out strategy, payment device management, developing Breeze Airways Onboard Service and Procedures including the service manual, communicating service needs and adjustments, analyzing data to enhance service and our Buy on Board program. This position will report to the Manager Strategic Sourcing & Catering
Here's what you'll do
- Tracks and manages payment device distribution, collection, device performance, and liaises with payment device business partner
- Collaborate with Inflight Team Members to track and respond to catering discrepancies
- Partner with the Manager of Onboard Service and Catering to track onboard sales and overall catering program performance
- Partner with Operations Control Center to respond to real time catering concerns
- Partner with Business Partners to ensure adequate inventory of snacks and supplies.
- Order catering items as needed.
- Conduct sight visits to kitchen locations to ensure Business Partner compliance to Breeze Policies and Procedures.
- Collaborate with Marketing Department on product development and product testing.
- Focus on safety and security throughout the Catering design and operations
- Partner with the Catering Business Partners to create aircraft stowage and galley packing diagrams for both normal and surge operations
- Establish and maintain productive relationships with operational and non-operational Team Members (e.g. Airport Stations, Flight Operations, Marketing, Finance, Safety, Security, Technical Operations, Crew Resources, Team Services, FAA, OSHA, and Business Partners) to ensure proper protocol adherence
- Achieve performance measures and adhere to established standards in conjunction with Breeze Airways Core Values of Safety, Kindness, Integrity, Ingenuity, and Excellence
- Other duties as assigned by the Manager of Strategic Sourcing and Catering
Here's what you'll need to be successful
Minimum Qualifications
- 2+ years’ experience operations centric role
- Willingness to travel (up to 30%)
- Available to work a flexible schedule that can include nights, weekends, and/or holidays with the possibility of extended hours to meet business needs.
- Must possess a valid passport
- Strong team player, detail-oriented, and perform well under pressure
- Excellent computer skills with functional knowledge of Microsoft Office (MSWord, Excel, PowerPoint)
- Able to work with confidential material
- Ability to effectively manage and deliver on multiple competing priorities and projects at once within strict deadlines and with limited resources
- Able to present complex material in a concise but comprehensive manner to all decision-makers
Preferred Qualifications
- Thorough knowledge of catering operations and food processing/handling
- Knowledge of high-level hospitality
- Understanding of a Flight Attendant’s role and daily job duties
- Knowledge of different airline disciplines
- Experience driving innovation
- Airport operations or station operations experience
Skills/Talents
- Superior problem solving, planning, organizational and analytical skills
- Must have strong business acumen and excellent verbal, written, and presentation skills applicable to a diverse work group
- Must be able to convey a professional image with the ability to communicate comfortably with all levels within the organization
- Expected to think and act creatively to solve for constraints in the name of what is best for the Breeze Guests
- Must be able to develop a vision, strategy, and objectives for their area of responsibilities
- Must be a self-starter, have a positive attitude, and possess a strong desire for success
Perks of the Job
- Health, Vision and Dental
- Health Savings Account with Breeze Employee Match
- 401K with Breeze Employee Match
- PTO
- Travel on Breeze and other Airlines too!
