Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the
world, serving and supporting over 300 of them across all continents. We
are passionate and knowledgeable about the aviation industry, and we strive to
make it safer, smarter, more sustainable and more inclusive. We celebrate
diversity and inclusion in our workforce, and we respect and value the
different backgrounds, perspectives and skills of our employees. We also care
about our employees’ wellbeing, and we provide flexible work arrangements,
travel benefits, family-friendly policies, equal pay and a day off on your
birthday. We believe in giving back to the community and encourage our staff to
participate in volunteering activities that support causes they care about. We
encourage you to join our global community of aviation enthusiasts, and we will
do our best to make you feel comfortable during the interview process. IATA is
more than a trade association; it is a vision of a better future for air
travel.
About the team you are joining
Reporting to the Senior Product Manager Regulatory Training, your role is key in the training product management team and in product delivery excellence. The role must ensure that our customers receive the most out of our products and follow the continuous improvement concept for our courses and diplomas. You will be the main point of contact for product support, delivery and post-delivery, and provide solutions to complex and product content matters. The Product Manager's scope of activity will be to manage Regulatory and Cargo training Digital and Self-study (Distance Learning) courses.
What your day would be like
- You will determine product strategy in coordination with the respective supervising product manager/s.
- Take actions toward market research, competitive analysis, and customer voice to gather insights that can help product decisions and strategy.
- Support and collaborate with the sales team on sales opportunities, as well as active approach to explore new markets and customers.
- Support, and follow-up with customer service teams, clients and/or regional sales teams.
- Develop contractual scheme/s for wide-scope sales for the digital products under their scope. (corporate licensing, mass sale, reselling channels, etc.)
- Collect and analyze users' feedback, prepare the action plan and execute with the support of the relevant required stakeholders (Product Managers, instructors, Subject Matter Experts or others)
- Maintain all product knowledge hub (presentations, SCORM files or other formats, product sheets, outlines, checklists and other documents) in the agreed platform or library, ensuring clarity, structure and access to any required stakeholders (Instructors/designers, Training Coordinators, participants, Subject Matter Experts, etc.)
Review customer feedback on regular basis (content, applicability, system utility, others) to identify improvements opportunities and determine actions. - Monitor all e-Learning and digital products functionality, accuracy and technical issues; diagnose any technical issues and work with the systems team to ensure to overcome and solve any technical matters that may occur and customer usage impact.
- Apply product content maintenance, along with the IATA standards (publications) as well as new product development such as design, branding, work with external vendors, and testing products.
- Ensure all products are with current product sheets and equivalent web content and action on any necessary improvements.
- Development and update tasks on exams, such as question banks, technical corrections, interacting with the ‘exam design’ team, designing, and testing exams.
Support any ad-hock projects of content development and enhancement such as videos, articles, case studies, simulations etc. - Work collaboratively and closely with IATA Training operations team to handle, maintain and resolve digital and distance learning product related activities.
- Take appropriate steps to bring any open support content-related cases to resolution in a timely manner.
- Ensure to support the relevant teams (systems, publishing) with the necessary product content in timely manner.
- Provide support to maintain external stakeholder business relations, such as payment, vendor data, invoices, submissions, payment delays and interfacing with IATA finance department and/or other internal IATA departments.
- Participate at internal or external meetings as necessary with sales, marketing, Subject Matter Experts, training operations, systems or any other interfacing party.
- Collect and analyze various data elements from available resources (Sales Force, Power BI, Learning Management System, SAP, etc.) to support and prepare ‘product overview’ (presentations, graphs, spreadsheets) for internal or external needs.
We would love to hear from you if
- You have a bachelor's degree in business, Aviation, Marketing, Product Management, or a related field.
- Professional Experience: minimum 4-5 years of experience in product management, market research, cargo operations or a related role.
- You are familiar with e-Learning, digital learning products, and have prior experience in the aviation industry.
- Ability to conduct market research, analyze data, and derive actionable insights.
- Excellent written and verbal communication skills for creating content and collaborating with various teams.
- Strong organizational and project management skills to handle multiple tasks and deadlines.
- You have previously used tools like Salesforce, Power BI, Learning Management Systems, and SAP.
- Creative thinking and problem-solving abilities to address product issues and improve functionality.
- Ability to work collaboratively with cross-functional teams, including sales, customer service, and technical teams.
- You are meticulous and pay attention to detail in maintaining product knowledge hubs and ensuring accuracy.
- Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment.
Travel Required: Y
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
