At
Jet2.com we are proud to deliver a VIP Service to our customers. With the opening of our
12th UK base in Bournemouth , we are now recruiting for
Passenger Service Supervisors to support our customer facing teams at the airport, ensuring that a fantastic customer service is delivered to our all-important customers at the airport!
Why join Jet2.com as a Passenger Service Supervisor?
We offer our valued
Passenger Service Supervisor colleagues a range of benefits including:
- Excellent salary with additional allowances for unsociable hours (hours worked between11:00pm - 04:59am).
- Free Car Parking for all our colleagues at the airport
- 34 days holiday entitlement per annum (pro rata for part time hours)
- Recommend a Friend scheme (£250 for successful referrals)
- Life assurance & pension scheme
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Annual pay review, our famous red uniform, paid training course & much more!
What will you do as a Passenger Service Supervisor?
- Lead, support and coach your team of Customer Helper [Passenger Service Agents] to ensure they deliver fantastic levels of customer service.
- Play an important role in ensuring the efficient running of the day-to-day check -in and boarding operation during your shift.
- Effectively support our customers and our operation in times of disruption and delays.
- Work closely with our third-party partners to ensure we deliver a fantastic service.
- Be an ambassador of our safety-first culture, ensuring you drive the culture through every aspect of the role.
- Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feel like a VIP
This a
varied and
fulfilling role with people and operational responsibility, which plays a vital part in ensuring we achieve our
On Time Performance,
Safety and
Customer Satisfaction targets. As we are always on hand to help our customers, this position involves working on a
rostered shift basis and requires
flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include
early starts, late finishes, working
weekends and
bank holidays.
What Skills & Experience will you need?
You Will
- Have experience of coaching and leading teams in a fast-paced, customer facing airline operational environment.
- Possess the ability to provide direction and guidance in challenging operational situations.
- Have a good working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication skills.
- Share our passion for customer service and safety.
We are seeking
adaptable, self-motivated individuals with good
time management skills who enjoy working as part of a
team.
At
Jet2.com we believe in
creating memories for our customers and a rewarding career for our employees, so
apply today to become a part of our awarding winning team!
