We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,000 routes, connecting 35 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
It takes a real team effort to run an operation as big and logistically complex as ours – and regardless of where you join us, no one day will ever be the same. One thing that does stay the same though is our people. They are energised, positive, inclusive, united by purpose, ready to meet problems head-on, and they have your back. We’re here to win together. We call that our ‘Orange Spirit’. It’s what makes our teams fun to be a part of and what brings us together.
Your Mission
As the Cabin Services Country Manager – UK South, you’ll oversee regional cabin services strategy, crew management, and operational excellence. A key part of the role involves regular in-flight engagement, gaining firsthand insights into the challenges faced by your team and inspiring solutions that elevate both service quality and operational efficiency.
What Your Day Will Look Like
- Engage with Crew: Spend time flying with cabin crew to gain firsthand insights, provide support, and address challenges on the spot.
- Lead by Example: Inspire and motivate your team by setting clear objectives and celebrating achievements through regular recognition and engagement activities.
- Drive Strategy: Collaborate with HR, ER, and Crew Services to implement policies that support operational excellence and align with the low-cost model.
- Enhance Customer Experiences: Monitor KPIs and customer satisfaction data to ensure your team consistently delivers exceptional service.
- Support Team Development: Conduct one-on-one meetings, provide regular feedback, and identify opportunities for skill enhancement and career growth.
What You’ll Bring To The Team
- Operational Expertise: Proven experience in driving operational improvements and delivering measurable results.
- Leadership Excellence: Strong leadership skills with a demonstrated ability to inspire, coach, and motivate high-performing teams.
- Change Management: Experience in successfully leading and embedding business change in dynamic environments.
- Exceptional Communication: Outstanding interpersonal and written communication skills to engage effectively across all organisational levels.
- Strategic Thinking: The ability to balance operational detail with big-picture strategy and make decisions that align with business goals.
- Resilience: A strong ability to thrive under pressure, adapting quickly to challenges and maintaining focus on outcomes.
Hours Of Work
This is a full-time role based in Luton, Bristol, Birmingham, Southend and will be 40 hours per week
We welcome applications from people from all backgrounds as part of our ongoing commitment to having a team that truly represents the customers that we serve . You may feel that that you don’t meet every single requirement for this role, but we’d still encourage you to submit an application if you feel you meet enough criteria to be considered. And if you need any adjustments or support during the recruitment process please let us know and we’ll work with you to find a solution.
Business Area
Cabin Services
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Cabin Services
Schedule
Full-time
Unposting Date
30/11/2024, 12:59:00 AM
