Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
Provide administrative support to all internal customers by being the primary point of contact for HR Operations, including Employee Life Cycle, Governance & Compliance, Payroll, and Strategic activities. This role will deliver advice and support based on a strong understanding of SITA's processes, procedures, policies, and payroll compliance.
The role also participates in Payroll and HR Operations projects and the roll-out of programs, ensuring compliance with employment law and company policies.
Key Responsibilities
Employee Life Cycle Management
- Administer activities related to pre-onboarding and onboarding, including issuing offer letters, contracts, reference checking, and immigration documentation.
- Deliver induction on the employee's first day, promoting all HR tools, including the global online induction.
- Administer standard employee benefits and ensure benefit providers are updated on any employee changes (new starters, leavers, family changes, salary changes, etc.).
- Manage voluntary offboarding processes and prepare correspondences related to employee lifecycle changes (salary increases, bonus payments, promotions, internal transfers, etc.).
- Administer employee absence management, including holidays, maternity/paternity leave, parental leave, and short-term sickness.
- Ensure that long service awards and other recognition programs (like Values in Action) are properly recorded and implemented.
- Respond to internal and external customer queries, providing timely, effective service.
Payroll Management And Benefits Administration
- Prepare and input salary payment data accurately and on time.
- Support annual Reward Plan activities.
- Collaborate closely with internal HR stakeholders, outsourced payroll vendors, and the Finance team to ensure the smooth workflow of payroll-related matters.
- Administer benefit programs such as medical, disability, life plans, pension savings plans, and global leave policies.
- Handle benefits-related queries from employees, ensure monthly benefit invoices are paid, and manage the Purchase to Pay (P2P) process.
Governance and Compliance
- Maintain up-to-date employee records, ensuring data compliance by regularly auditing employee information in the PeopleSoft system.
- Produce management reports from the PeopleSoft system as requested.
- Monitor changes in legislation affecting local HR policies and escalate them to the GEO HR Manager.
- Assist with internal and external audit requests, including preparing necessary documents and materials.
- Follow company procedures for order processing, purchase orders, and cost center queries.
Strategic Support
- Provide administrative support for internal communications, such as local and corporate news briefings.
- Assist GEO HR in providing data for business cases (e.g., mergers & acquisitions, outsourcing, or large deals).
- Work with the Reward team and GEO HR to provide full employment cost data when needed
Qualifications
Experience
- 3+ years of experience in HR administration, with a focus on payroll management.
- Experience working with HRIM systems.
Knowledge & Skills
- Knowledge of payroll compliance, employment law, and HR administration.
- Proficiency in MS Office Suite, with advanced skills in Word & Excel.
- Understanding of Data Protection, Equal Opportunities, and Ethics practices as they apply to payroll and HR activities.
HR Competencies
- Collaborative
- Courage to Challenge
- Curious
- Decisive Thinker
- Driven to Deliver
- Personally Credible
- Role Model
- Skilled Influencer
Core Competencies
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork
Education & Qualifications
- Fluent in English; regional language skills are an advantage.
- Higher education qualification or university degree.
- Membership in a professional HR association or pursuing a qualification from a recognized HR body is a plus.
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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Flex Week: Work from home up to 2 days/week (depending on your team's needs)
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Flex Day: Make your workday suit your life and plans.
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Flex-Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
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Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
