Job Description
Service Manager - Aircraft Availability Center Business Aviation
Full time
Dahlewitz / Shifts 24/7
Why Rolls-Royce?
An exciting opportunity has arisen for a Service Manager - Aircraft Availability Center Business Aviation to join Rolls-Royce in Dahlewitz close to Berlin.
Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.
We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
What you will be doing
Key Accountabilities
- Act as the main focal point for resolution of urgent operational issues ensuring timely recovery or avoidance of Aircraft Service Disruption (AOG etc.) and lead and supervise team members within service customer support
- Own the urgent operational issues by tasking of various functions to integrate and deliver a solution/s (Real Time) to minimize operational impact to the flying fleet
- Own and deliver the service restoration for all operational issues, along with integration, tasking, enactment (as appropriate) and deliver the technical, logistical and manpower solutions, to ensure engine serviceability, to meet operational needs and contractual Obligations
- Monitor, measure, report and communicate on performance to restore service, along with supporting the identification of new problems which may impact the Fleet Operational Plan
- Support the development of processes tools and data within the OSD, to ensure efficient and effective resolution of Reactive Operational Issues
- Ensure flawless and effective communication with external and external customers as well as provide the consistent after hours point of contact (24/7/365)
- Ensure timely reporting of significant events to internal and external stakeholders including status updates until in service restoration is completed
Who we’re looking for
At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
To be successful in this role you will need to:
- Degree in business administration or engineering or equivalent
- Possess a combination of Technical / Logistical / Line Maintenance knowledge and experience
- Customer focused, self-motivation
- Proven Customer Services / Operational experience
- Demonstrated leadership, problem solving / decision making and program management experience in a high pressure environment
- Good overall product and service knowledge with ability to manage across diverse teams/ solutions
- Ability to communicate at all levels of the organization, along with commercial appreciation
- Fluent in written and spoken English, German desirable
- Advantageous Skills - Previous experience in a 24/7 Operations environment
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.
We welcome applications from people with a refugee background.
You can learn more about our global Inclusion strategy at Our people | Rolls-Royce
As part of your application please could you include a cover letter and any supporting qualifications.
Posting End Date 12.12.202
Job Category
Service Operations
Posting Date
28 Nov 2024; 00:11
