Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!
Key Responsibilities
Accountable for the implementation and execution of the policies and program administration for Employee Travel within the Total Rewards team. Responsible for relationship management, communications, governance and compliance of Employee Travel programs and evaluation of its efficacy through business insights and analysis. This role oversees the User Acceptance Testing (UAT) for Employee Travel and ensures the business requirements are adhered to during system launches. Responsible for enacting change management plans and communication with program upgrades. Identifies and documents trends from system issues to leadership. Prepares and analyzes employee travel data.
- Support Accounting system, EmployeeRES, and travel and dependent management systems. Perform User Acceptance Testing for employee travel systems (sometimes outside regular working hours); respond to escalated inquires; troubleshoot system issues and perform root cause analysis; monitor employee travel system access.
- Prepare data for total rewards programs and consolidate data for approvals. Continuously identify opportunities to improve, automate and streamline processes. Conduct market surveys and benchmark data against industry standards, providing insights to team. Run weekly and monthly segment reporting.
- Manage business requirements and user stories for employee travel system; document system enhancements and report bugs in Jira tracking system.
- Apply knowledge of policies to recommend and implement solutions. Perform regular audits of data and employee travel systems; perform quality checks on data with appropriate vendor(s).
- Monitor team shared inbox by investigating and responding to complex employee inquires; work across team on open issues and overall team deliverables and projects.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.
Qualifications
What’s needed to succeed (Minimum Qualifications):
- 2+ years of experience in an analytical role
- Ability to create story telling graphs and presentations using MS Office
- Data analysis and trend reporting skills
- Strong verbal and written communication and interpersonal skills
- Attention to detail
- Basic knowledge of project planning and management
- Ability to work flexibly and under pressure
- Ability to handling shifting priorities and a large volume of problem resolution work
- Ability to think proactively and stay accountable for assignments
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
What will help you propel from the pack (Preferred Qualifications):
- Knowledge of User Data Header (UDH), Foundry, ServiceNow
- Understanding of writing and/or using SQL queries
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
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