Johnson Service Group is looking for an IT Desktop Support person. This role provides IT support through system installations, upgrades, troubleshooting, and maintaining hardware, software, and network operations.
Responsibilities:
- Installations and upgrades of systems and/or hardware and software to enhance work performances for users within the facility.( Support/train end-users with software & hardware issues)
- Configure and install communications and PC hardware and software, perform problem diagnosis, and recommend solutions. Processes software updates for systems.
- Responsible for supporting computers, printers, network and badge system to included troubleshoot network problems with corporate IT and the IT Manager
- Interface and support internal customers (production, quality, engineering, etc.)
- Maintain compliance with the ESD procedure and assist others in maintaining compliance.
- Troubleshoot, repair, order, activate and maintain user phones to included billing and utilization analysis
- Troubleshoot, repair, update and maintain Surveillance Cameras
- Responsible for IT Assets/ Inventory, Setting-up new employee Desks (Office), modifying desks
- Set-up Workstations (Office, Production Floor, Warehouse) and Install and Move equipment
- Monitor IT Watchdog-Temp reader
- First tier troubleshoot and support Production Machines (in absence of Facilities)
- Create IT Tickets to escalate issues to second and third level support (Germany)
- Maintain compliance with the ESD procedure and assist others in maintaining compliance.
- Create training Documents/ How to, and proposal Power Points
- IT Project support and coordination as needed
- Follows all health and safety policies at all times.
- Performing related duties as assigned (Related duties as assigned are duties that may not be specifically listed in the class specification or position description, but are within the general occupational series and responsibility level typically associated with the employee's class of work.)
Qualifications:
- 1-3 years of IT experience
- Has the ability to communicate technical concepts to knowledgeable to non-technical audiences.
- Possess a BA/BS degree in industrial, mechanical or business administration or equivalent experience
- Possess a high level of integrity in handling confidential, sensitive information, and professional courtesy with all internal and external contacts
- Proficient with PC-based HW/SW, including Microsoft Office Suite, including basic to intermediate knowledge of Word, PowerPoint, Excel, Lotus Notes, and other programs used by the facility.
- Possess a strong understanding of Active Directory operations: DC’s, GPO’s, OU’s, DFS
- Possess understanding of basic networking concepts, IP routing, layer 2 switching, VLANs
- Proficient in network operations and systems administration; Windows server, VMWare, Lotus Notes and Microsoft applications
- Familiarity with Linux OS and SAP.
Rate: $28/hr.
#D800
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
