Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities
Leads a team of over 200 employees, both union and non-union. Responsible for coordinating operational performance delivery, tracking, and reporting, implementing performance improvement initiatives, facilitating cross-divisional communication, and overseeing short- and long-term planning functions at EWR, including flight scheduling and NOC partnership. Acts as the primary liaison with Federal and City agencies, leading coordination efforts with the airline community. Accountable for promoting the Station Safety Culture. Demonstrates a high level of expertise in operations, management, coordination, technology, and financial subject areas. Proven track record of making well-informed decisions through careful planning, constant improvement, analytical thinking, dedicated leadership, and an outstanding dedication to delivering exceptional operational performance. Committed to achieving results through effective leadership, direction, alignment, and motivation. Coordinates all EWR Summer, winter operations and Move team functions as well as the primary liaison for local ATC and the UA system and local ATS team
Station Operational Performance
- Serves as the station quarterback, leading operational performance
- Ensures Performance metrics achievement, through tracking, reporting, and analysis
- Responsible for management of SOC policies/programs and goal achievement
- Primary Liaison for United Express operations and our NOC (network ops center)
- Responsible for leading all Winter operations functions, including deicing aircraft, snow removal and schedule strategy
- Responsible for running the Move team. Ensuring ground movement of aircraft safety and efficiently
Station Safety & Security
- Ensures departmental Aircraft Damage & LTI goal achievement
- Participates Cross Divisional Safety Committee (Safety & Accident Review Boards meeting actions)
- Primary Responsibility for Security Plan development and execution (AOSSP, GSC, and Oversight)
- Responsible for Station Emergency Procedures and Emergency Response plan implementation
- Serves as Government agency liaison for United Airlines at (TSA, FAA, DIA, CBP, DPD, DFD)
Financial Performance
- Manages a $10 million expense budget
- Taxi Time Reduction
- APU Burn Reduction
Employee Activities
- Ensures Courteous, Caring & Respectful work environment.
- Responsible for implementing training programs
- Builds a strong team and fosters a positive employee culture
- Supports community engagement functions
- Supports talent management and succession planning
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor’s degree or equivalent experience
- Minimum 3-5 years leadership experience in an Airport Operations Environment
- Ability to make real-time decisions
- Excellent verbal and written communication skills
- Responsible for a 24-hour, 7 day a week operation
- Must have the ability to work weekends and travel when required
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
What will help you propel from the pack (Preferred Qualifications):
- Previous experience managing operations in a unionized setting
- Extensive expertise in Hub operations including customer service, ramp operations, and business insight
- Motivated individual that has demonstrated leadership ability in large department environment.
- Outstanding interpersonal skills and Project Management Experience
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
EWR00004381
