At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
The Maintenance Operations Control Duty Manager oversees the Maintenance Operation Control Center daily operation while on shift.
This position has an estimated duration of 24-36 months.
Key Responsibilities - Responsible for ensuring that the VP of M&E, SOCC Manager on Duty, Directors (M&E) are notified of all aircraft accidents, incidents, ETOPS significant items, in-flight emergencies, air turn backs or aircraft damages, provided overall coordination of daily monitoring, surveillance, and oversight of the HAL Fleets.
- Monitor and review all maintenance activities system-wide, to include MELs, CDLs, SDLs, and other Deferrals to ensure that all required procedures or operational restrictions are in compliance with FAA regulations and company policies, procedures and requirements. For any aircraft out of service due to maintenance, ensure regular updates are provided to SOCC.
- Responsible for the release of aircraft for ETOPS operations. Review aircraft history for condition of ETOPS significant systems and for any FAA reportable events.
- Responsible for all maintenance activities and personnel assigned, with an oversight of maintenance functions and workforce to include but not limited to:
- Ensure work performed is in accordance with HAL Policies and Procedures and Federal Regulatory requirements. This includes and is not limited to:
- OEM-Approved Technical Manuals (AMM, SRM, CMM, )
- HAL-Approved Company Manuals
- Government Regulations (FAA, OSHA, EPA, )
- Maintains situational awareness throughout the daily operation to ensure a safe operation while working to achieve our OTP
- Technical Item (TI) creation for follow-ups of individual aircraft issues to improve dispatch reliability. Be the point of contact on issues requiring HAL engineering assistance during off-duty hours.
- Provide technical assistance to maintenance personnel and contract agencies on maintenance manual procedures to return aircraft to full service.
- Conduct conference calls and meetings as required. In addition, the duty manager will assist the MOC Director when instructed.
- Ensure maintenance controllers are properly trained and qualified in the performance of their duties.
- Ensure accountability protocols are implemented as This includes and is not limited to:
- Coaching: Discussions and mentorship
- Provides input to Director for employee evaluations
- Problem Solving - Identify and analyze aircraft related problems; use sound reasoning to arrive at conclusions; find alternative solutions to complex problems; distinguish between relevant and irrelevant information to make logical judgments.
- Decisiveness - Makes sound and well-informed decisions; perceives the impact and implications of decisions. Specifies goals and obstacles to achieving those goals, generates alternatives, determination, draw conclusions or solve a problem.
- Leadership - Inspires, motivates, and guides others toward goals; coaches, mentors, and challenges staff, adapts leadership styles to various situations, models high standards of honesty, integrity, trust, openness and respect for individuals by applying these values daily.
- Self-Direction - Demonstrates belief in own abilities and ideas; is self-motivated and results oriented; recognizes own strengths and weakness
- Responsible to assist manager / director in the development of controller work schedules to ensure adequate coverage is maintained.
- Must be able to work flexible hours, weekends, and holidays as required.
Minimum Requirements
- Minimum of a high school diploma or equivalent
- FAA Airframe & Powerplant License
- Minimum of 5 years' experience in the maintenance, repair and/ or overhaul of transport category aircraft.
- Management or leadership experience
- Be knowledgeable and proficient in Microsoft Office Suite
- Must be able to multi-task, function in an independent decision-making environment.
- Excellent written communication skills, including preparation of daily and weekly reports
- Excellent verbal communication skills, including conducting system-wide briefings using teleconference and briefing senior management
- Excellent interpersonal skills
- Must be able to obtain / retain authorization to access AOA areas.
- Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
- In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.
- Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.
Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $109,200 - $134,400.
Preferred Qualifications
- 3 years’ experience as a lead / supervisor / manager in line maintenance or as a Maintenance Controller, preferably on, B717 and/or A320, A321, A330 aircraft
- Knowledgeable on ETOPS program and ETOPS Significant systems
- Bachelor’s degree preferred
- Be knowledgeable in computer programs such as TRAX, SCEPTRE, LMOS, OTIS, MyBoeingFleet, and Airbus World
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities,as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2024 and has topped
Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
