Role Name: Content Development (Finesse, Leadership Deportment) Lead
- Organization Context
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Position Title:
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Content Development (Finesse, Leadership Deportment) Lead
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Job Code
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TBD
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Grade:
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D1
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Function:
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Operations (Cabin Crew Ops)
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Location:
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Gurugram
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Reports to:
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Curriculum Design & Projects lead
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Role Level:
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CXO-4
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- Job Purpose
- Develop and implement content strategies to enhance finesse and leadership deportment among cabin crew members, contributing to a distinguished and professional service culture.
- Drive the creation of engaging and impactful training materials that focus on finesse, leadership skills, and overall deportment, aligning with company’s standards and industry best practices.
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- Key Accountabilities
- Lead the development of content for finesse and leadership deportment training programs for cabin crew members.
- Lead the creation of training programs specifically focused on finesse, encompassing aspects such as interpersonal skills, communication finesse, and refined customer interactions.
- Collaborate with subject matter experts and stakeholders to identify key content areas and learning objectives.
- Create engaging and interactive training materials, including presentations, videos, and written guides.
- Ensure content reflects the latest industry standards, regulatory requirements, and airline’s service expectations.
- Develop captivating and interactive content, including presentations, videos, and written guides, to convey finesse principles effectively to cabin crew members.
- Regularly review and update finesse training materials to incorporate feedback, industry trends, and changes in policies or regulations.
- Coordinate with instructional designers to ensure effective and pedagogically sound content delivery.
- Facilitate workshops and training sessions to deliver finesse content, providing hands-on guidance and practical insights to cabin crew members.
- Collaborate with the Training team to integrate finesse and leadership content into broader training programs.
- Analyze training effectiveness through assessments and feedback mechanisms.
- Provide support and guidance to cabin crew members on finesse and leadership development.
- Monitor and evaluate the application of learned finesse and leadership skills in practical scenarios.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
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- Skills Required for the role
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Expert Content Creator
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Efficient Project Manager
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Dynamic Communicator.
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Innovative Problem Solver
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Finesse & Leadership Expertise.
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Collaborative Stakeholder Liaison
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- Key Interfaces
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Internal Interfaces
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Service Training
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- Collaborate with the training manager to align finesse and leadership content with overall training objectives and departmental goals.
- Coordinate with the team to ensure seamless integration of finesse and leadership content into existing training programs.
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Human Resources Department
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- Work closely with HR to integrate finesse and leadership development into broader employee development initiatives.
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Cabin Crew Operations Department
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- Collaborate with the operations department to understand real-world challenges and align content development with the practical needs of cabin crew members.
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External Interfaces
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External Institutions and Consultants
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- Collaborate with external training institutions or consultants to leverage their expertise and stay updated on the latest developments in finesse and leadership training.
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Professional Development Organizations
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- Connect with organizations dedicated to professional development to gather insights, share best practices, and stay informed about advancements in finesse and leadership training.
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- Educational and Experience Requirements
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Minimum Education requirements
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- Bachelor’s degree in education, Instructional Design, or a related field.
- Master’s degree is an added advantage
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Experience
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Minimum
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Desired
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- 5 years of experience in content development, instructional design, or training roles, with a focus on finesse, leadership, or deportment content.
- Familiarity with e-learning platforms and technology in training delivery.
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- 8+ years of experience in content development, instructional design, or training roles, with a focus on finesse, leadership, or deportment content.
- Familiarity with e-learning platforms and technology in training delivery.
- Previous experience in aviation or service-oriented industries.
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Reviewed By
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Date
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Signature
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Approved By
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Date
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Signature
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