Location: Praha, CzechiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Thales in the Czech Republic employs over 400 people from 45 different nationalities. A total of 15 teams work on projects for government agencies, banking, mobile services and the Internet Of Things (IoT) technology. At the core of our business is the development of software which we configure and embed in a multitude of different devices and form factors. These include many kinds of payment cards, SIM cards, travel passes, secure eBanking devices, authentication tokens, machine identification modules (MIM), and secure ID documents including ePassports, eID and eHealth cards, as well as eDriving licenses. Because of the international environment surrounding us every day, it comes as no surprise that English is our official corporate language.
Role and RESPONSIBILITES
- Deliver the solution (Banking & Payment Services) in compliance with, in order of priority, the contract between Thales and the customer, the Professional Services (PS) Statement of Work, the Thales proposal, the customer requirements.
- Drive the project from Kick-Off to invoicing by ensuring customer satisfaction, committed time and quality, project profitability and Thales interests while keeping customer satisfaction at the highest possible level.
- Complete and validate customer requirement specifications with the project team and getting it approved by the customer.
- When applicable, write the project management plan and ensure of its right monitoring.
- Manage project risks and related action plans.
- Manage projects interdependencies and remove obstacles.
- Build and update project plan
- Managing customer interface as the main Point of Contact. Take ownership on the communication and stakeholder management.
- Report internally and externally on project progress and issues on Project Management Tool as per Thales process (responsible for alerts and escalations).
- Ensure configuration management rules are applied and project artifacts (both technical and project management) are recorded in the project repository.
- Deliver projects to customer according to the contractual delivery milestones.
- Ensure smooth handover to the operation/support team or specific internal/external interface.
- Follow up on project activities and tasks with the project resources assigned and update project tasks ETC and related planning.
- Join project team for relevant onsite activity and testing
- Assist project technical resources in resolving technical issues on project tasks and product deployment.
- Grow long-term relationships with customers by continually seeking to increase customer satisfaction and deepen client relationships.
- Anticipate clients’ needs and propose alternative delivery solutions or business solutions in cooperation with Sales team.
- Manage and document any Change Request (CR), help Sales to ensure the customer perceive the value of the CR (up-sell).
- Manage project resources allocations together with the Integration Manager
- Apply project management process and use related tools deployed in Delivery team, in particular:
- Regular tracking (once a month at least) on project budget (time, costs and forecast Estimate To Complete) and other KPI defined
- Managing billing/revenue recognition tasks and milestones acceptance.
- Organizing or participating to governance meeting with relevant stakeholders/management
- Secondary duties: Pre-sales on custom request engagement:
- Contribute to identify customer use cases and requirements with Solution Sales and Solution Expert
- Contribute to Professional Services quotations
PREFFERED SKILLS AND EXPERIENCES
- Degree in Computer Science or a related field.
- 8 years of experience with successful track record in IT Customer Project Management, with preference in the digital payment domain.
- Proficiency in English language.
- Strong presentation and communication skills.
- Experience working with and understanding the dynamics with international customers.
- Mobile for traveling on business trip at customer or Thales premises.
- Ability to understand the business requirements and converting them into solution design requirements.
- Strong interpersonal and communication skills. Ability to work well as part of a team.
- Must demonstrate good judgment and pragmatic approach.
- Organized and analytical, adept at working in a team environment (local and remote), and able to handle multiple priorities to successfully drive complex customer project execution with multiple internal/external interfaces.
- Both technical and sales-oriented to drive customer relationship during project and could manage complex issues in an international environment, and stress resistant.
- Knowledge and understanding of global Internet, IT and security technologies and market.
- Overall solution knowledge from Software/Server/application, from project set-up to production deployment.
- Understanding of IT solution development and deployment lifecycles.
- Project Management Professional (PMP) or Prince2 certification is strong plus.
- Basic technical skills desirable
- Knowledge and experience in AWS, SSL, certificates, key management, JSON, YAML files, Apache HTTP and other web servers (proxy, reverse proxy), SOAP / REST API
- Good knowledge of tools (e.g. Confluence, GIT, Jira, Splunk)
- Analytical, troubleshooting, and problem-solving skills
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
