Manager Infrastructure Management
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM:
Manages and develops infrastructure standards policies and processes and the service delivery to meet customer timelines and quality standards.
EXPERIENCE AND EDUCATION:
- At least 8+ years of experience in deployment or support of application software implementing systems and modules with experience of multiple full lifecycle implementations
- University degree or equivalent preferably in Computer Science Engineering, Mathematics or similar.
- A recognized professional qualification is desirable.
KNOWLEDGE AND SKILLS:
- Manages the development of infrastructure standards using appropriate resources processes methodologies and technologies in compliance with SITA's policies procedures and industry standards
- Facilitates system access operations and maintenance
- Manages and maintains accountability for the health and upkeep of the technology domain and the associated tools for timely and cost effective delivery to sustain the long term goals of the business
- Ensures adherence to processes and outputs required to meet the criteria for ITIL ITSM and PMI standards through structured validation and testing
- Manages service delivery quality through direct assistance in implementing and improving working processes and procedures
PROFESSION COMPETENCES:
- Budgeting
- Business Process Improvement
- Capacity Planning & Management
- Cloud Computing
- Commercial Acumen
- Conceptual Thinking
- Configuration Management
- Conflict Resolution
- Contracts Management & Administration
- External Resource Management
- IT Governance
- IT Industry: Trends & Directions
- IT Project Management
- IT Service Management (ITSM)
- ITIL (Information Technology Infrastructure Library)
- Information Security Management
- Innovation
- Managing Change
- Managing Risk
- Requirements Analysis
- Standards Procedures & Policies
- System and Technology Integration
- Systems Thinking
- Technical Excellence
- Technical Troubleshooting
- Technical Writing/Documentation
CORE COMPETENCES:
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Developing Talent
- Impact & Influence
- Leading Execution
- Managing Performance
- Results Orientation
- Teamwork
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).
⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
