Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
Purpose
The Sales Operations Analyst supports key aspects of sales operations including reporting, analysis, establishing/executing/monitoring operational process, administering of sales commissions and general support to the sales teams. This role is part of the Sales Operations Team which supports Interactions, revenue growth through reliable data and process improvements. To be successful in this role, the Sales Operations Analyst should have a competitive spirit, experience supporting teams, a willingness to learn and a focus on helping the team be efficient while meeting and exceeding quotas
Key Responsibilities
- Sales analytics and reporting for EURO leadership, Business units and salespeople
- Build reporting capability in salesforce to show pipeline performance and sales cycle dynamics
- Report against performance metrics on a regular basis
- Identify trends and highlight exceptions
- Support in development of sales analytics in Power Bi, Excel, Salesforce
- Define pipeline management, including reporting and forecasting capability and method
- Monitor pipeline against sales targets, and highlight risks and gaps
- Lead the implementation, compliance and evolution of all processes in line with the business requirement
- Ensure consistency in the use of the tools, to deliver standardized procedures, reporting and implementation across Business Units and Regions
- Ensure the integrity and update of the following databases: Customer information and hierarchy, account profiles, individual contacts, opportunities
- Develop the processes and procedures to ensure effective data management
- Manage the operations of the Sales Incentive Plan at GEO level and ensure the calculation, validation and timely payment of commissions and bonuses
- Manage ongoing completion & cleaning programs of the above data
Qualifications
Who you are
Education & Professional Qualifications
Academic Qualification (Business Degree)
Experience
- Management of sales operations (2 years).
- Data management, administration, and accuracy
- Good understanding of the complexities of the Sales process and environment, including direct experience of the sales function and behaviors
- Established change management experience
Knowledge and Skill
- Ability to (re) design models, processes, and procedures
- Sales Reward Plans
- Dynamic, pro-active
- Able to build collaborative working relationships
- Must speak very good English
Professional Competencies
- Info Gathering & Processing
- Collaborative
- Analytical Thinking
- Action orientation
- Organizational Awareness
- Attention to Detail
SITA Core Competencies
- Results Orientation
- Creative & Innovative
- Teamwork
- Communication
- Customer Focus
- Impact & Influence
- Adhering to Principles & Values
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰
Flex Day: Make your workday suit your life and plans.
🌎
Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
