Duties
JOB DUTIES AND REQUIREMENTS:
Liaise with Embraer clients in the United States by responding to technical inquiries and providing technical guidance including resolving operational problems related to Embraer aircraft models Phenom 100/100E, Phenom 300/300E, Legacy 450/500/600/650, Praetor 500/600, and Lineage 1000. Provide on-site technical support at U.S. customer facilities in line with current business needs. Troubleshoot issues related to aircraft structural, avionics, electrical, hydraulic and pneumatic systems. Examine infrastructure aspects, materials, equipment, processes, and tools used in maintenance and repair. Analyze problems, propose solutions, organize, and oversee retrofit campaigns. Prepare and deliver technical training sessions for aircraft maintenance personnel. Identify, document, and assess service bulletins, reports, manuals, and operational and technical publications. Lead workshops to address product issues, analyze problems, investigate, and implement corrective measures. Collaborate with engineering to identify and apply corrective actions for Rogue units. Maintain contact with interface areas, other company units, customers, operators, suppliers, technical representatives, customer account managers, other engineers, technical assistants, maintenance mechanics, and pilots.
Requirements
The position requires a Bachelor’s degree (or foreign equivalent) in Aeronautical Engineering, Mechanical Engineering, or a related field plus two (2) years of experience in the job offered or related occupation in the aeronautical industry. Experience must include: flight operations and technical support for Embraer aircraft models Phenom 100/100E, Phenom 300/300E, Legacy 450/500/600/650, Praetor 500/600, and Lineage 1000; working with Salesforce Communities to enhance customer service and support experiences; aircraft maintenance reports and data analysis tools such as Salesforce, Free FDR (Flight Data Recorder), Health Monitoring (Central Maintenance Computer and FOQA), FHDB reader, OMS Viewer, Flap NVM reader, Offline monitors, and Garmin Fault Logs reader; aircraft operation, performance, systems, avionics, databases, and maintenance; aircraft project and product management; and FAA, ANAC, EASA regulations. Must be willing to frequently travel to U.S. customer sites.
SALARY: $103,500.00 to $122,000.00/ per year
HOURS: 9:00 AM to 5:00 PM / 40 hours/week
