Role Introduction
Reports to: Cloud & Platforms Senior Lead
This role is responsible to support the strategic goals of Infrastructure & Operations team and work with IT Teams of different domains and lead Infrastructure professionals to perform transition, change management, release management, pro-active maintenance and service request to hybrid computing environment, specifically Cloud platform on AWS & Azure and On-Premise platform.
Key Responsibilities
- Lead the Cloud and Platforms team to ensure technical assurance and quality deliverables across significant projects.
- Coach and mentor team members to enhance skills, knowledge, and standards of quality engineering.
- Utilize processes and tools to create resilient, secure, and highly available technical infrastructure supporting business demands.
- Develop and implement continuous improvement initiatives aligned with High Performing Team principles.
- Actively participate in disaster recovery efforts to ensure redundancy and mitigate business losses during outages.
- Manage internal resources within the Hybrid IT Infrastructure to deliver quality services effectively.
- Oversee the technical implementation of plans, ensuring requirements meet or exceed internal client expectations.
- Engage in architectural discussions to design solutions that prioritize deployment success, security, cost-effectiveness, and availability.
- Provide expert support in technical specialization, ensuring prompt resolution of challenges and effective stakeholder communication.
- Able to provide 24/7 support as required and maintain up-to-date technical competencies, conduct proactive system monitoring, and ensure compliance with ITIL processes for service management.
Requirements
- Technical degree holder with minimum of 8 years IT experience, at least 5 years of IT Infrastructure experience.
- Proven technical management and specialist experience of working in a complex Hybrid IT infrastructure environment especially on storage, backup, server OS and middleware components.
- Experience with implementing solutions using leading commercial Cloud providers, including Amazon Web Services or Microsoft Azure.
- Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies.
- Solid experience of developing solutions and making decisions for team with only minimal management guidance and supervision.
- Track record of building and maintaining relationships at a senior level and have an ability to influence at all levels.
- Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver presentations.
- Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas.
- Focus on end user’s or customer’s needs; ability to set expectations and understand end user behavior.
Desired Skills
- Server & IaaS
- Hybrid Cloud technologies and products, AIX/Solaris Unix/Linux/Windows server platforms, VMWare ESX or other hypervisors, Redhat Ansible.
- Cloud technologies (AWS & Azure) such as EC2 and VM, cloud watch.
- Application Platform – various web, application, content caching, middleware platforms, SOA technologies and products, Content delivery network.
- Storage and Backup
- Working experience with Cloud technologies (AWS & Azure) such as AWS backup, Azure VM backup, Azure Synapse and ADLS, AWS FSX for OnTap.
- Experience in FC SAN Fabric (Brocade), FC and iSCSI SAN Storage (Hitachi G series & E Series, Pure Storage, HPE 3PAR) and NAS Storage (NetApp FAS Series, Hitachi HNAS & EVS) storage administration.
- ITIL framework and processes is preferable.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
