Embraer VSS
For our EMEA office, we are currently seeking a Material Representative based in Europe preferably
in Netherlands.
Material Representative
PURPOSE OF THE ROLE
Provides auxiliary support to operators and clients related to material services and support activities.
Coordinates AOG support, On Site Stock Audits and Reconciliations, Core Return Analysis, Invoice
Disputes, Retrofit/Sales campaigns and manages any other topic related to material and logistics
activities to enhance services direct to customer.
MAIN TASKS & RESPONSIBILITIES
• Manages customer requests regarding Material Services and Supply Chain activities, such as
inquiries on the material support processes, AOG escalation, Repair management, Supply Chain
Policies, Parts Warranty and Core management;
• Takes part and present updates on the Material Support & Logistics processes and projects at
the EEOCs- Embraer Commercial Operators Conference;
• Is acquainted with the aeronautical market and products.
• Ensures compliance with visits to customer schedule in order to detect needs, discuss
contractual claims, and improve customer-company relationships.
• Analyses purchase order history to develop future sales opportunities for customers.
• Disseminate customer requested Fill Rate Report.
• Back-Order / Aging Order Management – reconcile customer reports with EMBRAER back order
data.
• Respond to critical customer requests through Order Desk coordination.
• Assume Materials Liaison function – work with customer and EMBRAER planning to maintain
inventory; i.e., C-checks, heavy checks, etc.
• Knowledge of all Embraer material and logistics business.
• Assist CAM in resolving any material issues and problems of the aging AR.
• Be aware of any opportunities to enhance our service to the customer. Power by the hour, VMI.
ECIP conversations should be addressed to the New Business Development Team.
• Advise EMBRAER Brazil of Technical Publication differences.
• Work with New Business Development for future RSPL.
• Assist Customer in solving discrepancies:
Receiving- PO, incorrect part received, size of unit, quantity, Packing List difference.
Quality issues – documentation.
RMA support – on invoiced units, customer must contact FLL.
Transportation – provide AWB tracking, POD, shipped to incorrect location.
PROFILE OF THE SUITABLE CANDIDATE
• B.A. / B.S. undergraduate degree in an Engineering or Business Management or related field.
Master’s degree is a plus.
• Generally 3-5 years of experience or more in Material Support & Services activities or 1-2 Years
of experience with an Advanced Degree.
• Familiarization of aircraft parts; Embraer Supply Chain and Order management process
• Understanding of Pool Programs and Contract Management.
• Salesforce database skills, case analysis and reporting
• AOG/Order Desk understanding and comprehension
• Excellent presentation skills, including to c-suite level
• Supply chain process expert
• Contact and Business development experience
• Proficient in SAP material and logistics movements
• Demonstrate negotiation and customer services techniques,
• Repair management and planning skills
• Strong organizational skills and the ability to multi-task.
• Proficient in lotus notes, internet explorer, Microsoft office (Word, Excel and Power Point),
• Able to work in a dynamic, deadline driven environment with many complexities. Flexible, has a
sense of urgency and customer support orientation are key character attributes to be
successful;
• Able to work independently
• Fluency in English, both written and spoken, is a must. Other languages would be an advantage.
