Johnson Service Group (JSG) is seeking a Cultural and Linguistic Services Program Specialist. This position is on-site
Work Schedule- Monday- Friday 8:00am-5:00pm
Hourly pay: $27.00- $40.00
Duties & Responsibilities:
- 85% - Program Support
- Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Coordinates incoming language translation and/or reviews requests of Health member materials.
- Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors.
- Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio and Large Print, with contracted vendors.
- Coordinates the vending of professional translation and review services in one or more of company threshold languages.
- Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits and evaluations regarding Health’s C&L program.
- Reviews, researches and responds to member grievances related to contracted vendor issues.
10% - Administrative Support
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Processes vendor invoices for translation and interpreter services timely and accurately.
Reviews, analyzes, and interprets regulations and internal/external policies and procedures related to cultural and linguistic services.
5% - Other
Completes other projects and duties as assigned. - (Essential)
Minimum Qualifications:
- High school diploma or equivalent PLUS 2 years of experience in project coordination, translations or interpreting services required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Preferred Qualifications:
- • Bachelor’s degree in cultural and linguistic studies or a health care related field.
• 2 years of experience in health maintenance organization (HMO), Medicare, Medi Cal/Medicaid or health services.
• 1 year of experience with a health plan or working with culturally diverse populations.
• Professional education in project management, translation, interpretation or cultural competency training.
• Experience in managed care and/or government programs.
• Bilingual in English and in one of the defined threshold languages (Arabic, Farsi, Chinese, Korean, Russian, Spanish, Vietnamese).
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800
